topic Re: Unable to login to Arlo web portal in Arlo Pro 2

Unable to login to Arlo web portal

Odai — Tue, 03 Jul 2018 03:21:35 GMT

Hello

I recently purchased an Arlo Pro 2 along with the base station, but am having trouble using it.

The first time I logged in through the web portal after connecting the base station and syncing the camera, everything went fine. As soon as I logged on, it detected the base station and prompted me to upgrade the firmware.

I let it carry out the upgrade, but after a while noticed it seemed the page had frozen with the status reading that the base station was rebooting. I therefore closed the tab, and tried to log in again. However, since that point I have not been able to login to the web portal. When I enter my credentials at arlo.netgear.com, and hit the login button, nothing happens other than the button greys out for a few seconds. If I click it again, the web portal interface appears for a split second, but I am then immediately redirected back to the login page.

I have tried clearing my cookies and browsing data several times, but this has made no difference. I am using Chrome as a browser, but the issue occurs with Edge aswell.

I can login through the android app no problem. I am making sure I am not logged in on the android app when attempting to access the web portal on my PC.

Any assistance would be appreciated!

Thanks

Odai.

Re: Unable to login to Arlo web portal

steve_t — Wed, 04 Jul 2018 06:44:26 GMT

Have you tried from a different computer using Chrome?

Re: Unable to login to Arlo web portal

Odai — Wed, 04 Jul 2018 11:59:16 GMT

Unfortunately I don't have access to another PC at the moment.

I did try to simply login on my phone using Chrome on arlo.netgear.com (and then selecting 'Please take me to the Arlo website now'). I can get into my account, but when selecting 'View Cameras' under 'My Account' I am taken back to the original landing page on arlo.netgear.com and to get back in I have to re-enter my details.

I've also tried restarting the base station but this has made no difference (not that I expected it to).

Re: Unable to login to Arlo web portal

jetsfan — Thu, 06 Sep 2018 18:11:02 GMT

Had a similar issue and posted possible solution in another thread. https://community.arlo.com/t5/Arlo/redirect-from-main-page-back-to-login/m-p/1565736