topic Re: Arlo Base Station Is offline in Arlo Pro 2

Arlo Base Station Is offline

SamChan — Tue, 28 Aug 2018 18:41:03 GMT

Dear Arlo user,

My base station appears to offline since yesterday and I try rebooting and rebooting, nothing comes up, the network light is Amber but I am pretty sure that the router is doing good(Orbi), I would reset it tonight after work, that’s bad.

Re: Arlo Base Station Is offline

steve_t — Tue, 28 Aug 2018 18:41:23 GMT

If the Orbi has internet, try a different ethernet cable to the base station

Re: Arlo Base Station Is offline

Kim111 — Tue, 28 Aug 2018 18:41:42 GMT

I have same problem

Re: Arlo base station offline

SamChan — Tue, 28 Aug 2018 04:27:26 GMT

I did and fail, I reset it and it’s okay now, it’s the software crashed I guess.
Bad that I have to sync all can again.

Re: Arlo base station offline

jguerdat — Tue, 28 Aug 2018 18:41:57 GMT

The amber Internet LED means the base can't communicate with the servers but is connected to the router. Try rebooting the router. Verify that you didn't make a security setting on the router that could block traffic to the Arlo servers. What ISP do you have? They may be blocking the servers for some reason.

Re: Arlo base station offline

SamChan — Tue, 28 Aug 2018 18:42:10 GMT

Nope, it get back online once I reset it, there is nothing to do with the isp or router.