topic Re: How Do I Activate The CVR Plan? in Arlo Pro 2

How Do I Activate The CVR Plan?

fdigrego — Tue, 28 Aug 2018 16:27:24 GMT

Hi guys,

I already bought a VMB4000 Arlo Pro 2 system (base + 4 cams). I wish to activate CVR, but cant see in the app or the web the timeline and options (like clips, audios or continous).

When check subscritions, apparently i already have weekly, CVR plan basic for free 24/7 as image shown (arlo subscription, image) but seeing details i saw 0 CVR cam (arlo subs with 0 CVR, image).

please help, thanks in advance

Re: How Do I Activate The CVR Plan?

jguerdat — Tue, 28 Aug 2018 16:27:37 GMT

I'm not exactly sure what you're describing but go to Settings, Manage Camera Status. You may need to move a camera into the activation section so it starts working. To view CVR, use the clock-looking icon above the specifi camera in the Devices tab.

Re: How Do I Activate The CVR Plan?

fdigrego — Tue, 28 Aug 2018 16:27:55 GMT

Hello,

I can go where you say, and see all cameras already active.

I can see the "timeline" icon in the interfase but cant use timeline feature.

My basic plan said 5 compatible, 3 active cameras, 0 CVR.

Apreciate any help.

Thanls in advance

Re: How Do I Activate The CVR Plan?

jguerdat — Tue, 28 Aug 2018 16:28:12 GMT

It's not that the cameras are active, it's that you need to drag and drop at least one camera to the CVR area below the listed cameras.