topic Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now in Arlo Pro 2

my Samsung cell phone updated...could this be the reason my cameras are not recording events now?

Magwheels18 — Sun, 26 Aug 2018 13:49:19 GMT

I had a technician come out to trouble shoot why my cameras were not working yesterday. He left with all cameras working. But now my cameras are not recording events at all, only showing live events. The running man icon is greyed out. what do i do and what went wrong? The only thing i can imagine went wrong is that i got a message from my Samsung S8 people that the cell phone was updating...could that be the reason for disruption in recording events?

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

TomMac — Sun, 26 Aug 2018 13:56:59 GMT

The cameras will NOT record on motion if the running man is GRAY.... ON is BLACK

In Order to eliminate the phone , test on a computer if possible at https://arlo.netgear.com/ ( with browser )

If you find the PC working with the cameras ok, you may have to delete the app on your phone and then re-install it

I would check your MODES and arm the system ( all cameras ) and then chaeck on the device page ( live view ) ... all cams on top should have a running man black.

If not, first try a reboot on the base vias the power button ( off then on )

Test again.

If still grayed out, you may have to use Remove Device for the cameras and bring them back as new ( resync ) in order to rebuild the Modes

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

Magwheels18 — Sun, 26 Aug 2018 13:59:39 GMT

Just got a yellow message box that says "Were sorry Arlo is currently unavailable. Please try again later."

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

Magwheels18 — Sun, 26 Aug 2018 15:29:55 GMT

OK, since i got message from Arlo that the systme crashed...I took the plugs off the Arlo router and then replugged it in...I checked my phone connection and it shows that the running man icon is now activated and apparently the service has been restored....but it still isnt capturing any videos nor storing any videos in my library...I stand in front of the camera and wave my hands wildly and it doesnt pick up the events. Now what?

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

ShayneS — Mon, 27 Aug 2018 23:37:56 GMT

Hi Magwheels18,

What mode do you have your camera set on? Armed, Or a Custom mode by chance?

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

darthgrumpa — Wed, 28 Nov 2018 19:21:38 GMT

I tried all these remedies with a Verizon employee with no results. I can't even get into the site.

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

jguerdat — Wed, 28 Nov 2018 19:24:10 GMT

Based on your earlier "running man" comment, it appears you're not using the latest app. Reinstall the app to be sure.

Re: my Samsung cell phone updated...could this be the reason my cameras are not recording events now

darthgrumpa — Wed, 28 Nov 2018 19:42:41 GMT

Arlo just updated and everything is working.