topic ALERT/NOTIFICATION in Arlo Pro 2

ALERT/NOTIFICATION

Nicknicholson — Sun, 26 Aug 2018 01:10:16 GMT

HELP ME SOMEONE IF I’m doing something wrong or the ARLO PRO 2 just is programmed in this logic, just setting system up today.

QUESTION: in testing motion as I would walk past any of my outdoor cameras (PRO 2),there is an apparent 3-7 minuets before I get an alert/notification on either my iPad or iPhone. Please someone tell me if I’ve made a mistake or chosen a poor product.

thanks

Re: ALERT/NOTIFICATION

jguerdat — Sun, 26 Aug 2018 10:38:44 GMT

There has been a few recent such complaints here. I would open a case with support using the Chat or Contact Us links at the bottom of these pages. It may need some awareness raising.

Re: ALERT/NOTIFICATION

bubdog — Sun, 26 Aug 2018 21:31:32 GMT

Same is happening to me. There is something wrong with the Arlo cloud service but they won't acknowldge it or talk about it. A whole bunch of features (2 way audio, e911, siren, call a friend) are useless if notifications aren't timely.

I am getting really sick of Arlo. My brand new Pro 2 system has never worked correctly despite taking every troubleshooting step possible.

Re: ALERT/NOTIFICATION

ShayneS — Mon, 27 Aug 2018 21:16:56 GMT

Hi Nicknicholson,

Can you try to reset the base station and tested your cameras again to see if that resolved the issue?