topic Re: Arlo Pro 2 Camera Offline in Arlo Pro 2

Arlo Pro 2 Camera Offline

Jchang1 — Mon, 20 Aug 2018 03:49:16 GMT

I have 5 Arlo Pro 2 cameras and one of them went offline. I have tried the standard trouble shooting tips to no avail. This includes:

-Pushing the sync button on the base station for two seconds then the sync button on the camera.

-Opening and closing the battery door.

-Pluging the camera in.

>The aforementioned actions garners negative results from the camera and had no response.

The camera did respond to a few things:

>Removed the battery and put it back it. Their is one single second long blink with the infared activating depending on the location.

>Removed the battery and put it back it. With camera plug in. Camera LED blinks rapidly but does not connect and thier was no single blink before the rapid blinking.

Note: This camera was AC powered through a surge protected usb cable.

Re: Arlo Pro 2 Camera Offline

JamesC — Wed, 22 Aug 2018 17:20:09 GMT

Jchang1,

Have you tried inserting the battery from one of your other working cameras to see if you still experience the same results in the problem camera?

JamesC

Re: Arlo Pro 2 Camera Offline

Mzr12 — Wed, 22 Aug 2018 17:54:52 GMT

I'm having the same problem. Mine was battered operated. Charge battery, camera went offline and won't come back. Have tried several time to sync to base. Indicates it's synced but does not show up on Android app

Re: Arlo Pro 2 Camera Offline

JamesC — Thu, 23 Aug 2018 16:17:11 GMT

Mzr12,

Do you see the camera when navigating to Settings > My Devices?

JamesC

Re: Arlo Pro 2 Camera Offline

Gdnelsonjr — Thu, 23 Aug 2018 18:47:49 GMT

My whole system is offline and I too tried all the same steps.

Re: Arlo Pro 2 Camera Offline

jguerdat — Thu, 23 Aug 2018 20:07:58 GMT

Have you power cycled the base? What exactly have you tried? What do the lights on the base show?