topic Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion in Arlo Pro 2

My Arlo Cameras Stopped Sending Notifications & Recording Motion

kmlake42 — Tue, 21 Aug 2018 18:01:05 GMT

All of a sudden two nights ago, around 12:30 am, I stopped getting recordings in my library. I also stopped getting notifications. I'm not sure if it's a motion recognition issue, or a video recording issue. But the camera has no lights when you walk in front of it. Also, this happened to all 3 of my cameras at the same time. So all of them had an issue start at the same time. Weirdly, I can log in to the app and see real time footage. So the camera works. It's just not activating recordings for some reason on any of the cameras. please help 🙂

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

steve_t — Tue, 21 Aug 2018 18:01:17 GMT

Have you checked you're in a recording mode and that the mode has the correct rules to record? What color is the outline of the man icon above the live view window? Black or gray?

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

imagiop — Tue, 21 Aug 2018 20:07:22 GMT

As I said in another thread:

Luckily I had 1 day left on the return window for my Arlo Pro 2 system. I advise anybody else who can to return the system and buy something else. Support literally told me that engineering would NOT look into my issue because "it is not a known issue". They don't care that their system is unstable and fails randomly and silently. You cannot trust Arlo with your security.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

CowgirlUp1958 — Tue, 21 Aug 2018 20:54:08 GMT

My cameras stopped recording and notifying me the other night suddenly.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

CowgirlUp1958 — Tue, 21 Aug 2018 20:55:42 GMT

How do I check the mode? Little man is gray.

Re: My Arlo Cameras Stopped Sending Notifications & Recording Motion

steve_t — Tue, 21 Aug 2018 23:19:18 GMT

The mode is in the mode tab. Edit the mode to see what rules you have set up. Make sure there's a rule for each camera.

My recommendation is to create a custom mode and create each rule including adjusting motion sensitivity and recording duration (or auto duration) so you familiarize yourself with how the system works. Then choose that mode