topic Re: How Do I Reset Email & Password? in Arlo Pro 2

How Do I Reset Email & Password?

Yogi32 — Wed, 22 Aug 2018 18:59:31 GMT

My, now ex, girlfriend was able to use my email and password on my system, and gets all of my notifications too, how can I fix tha

Re: How Do I Reset Email & Password?

TomMac — Wed, 22 Aug 2018 19:01:55 GMT

Go into SETTINGS/Profile and change your PASSWORD.

use a strong password and don't give it out

Also if you Granted Access to share, delete her

Re: How Do I Reset Email & Password?

Yogi32 — Wed, 22 Aug 2018 19:02:09 GMT

How can I be sure she isn't getting the phone notifications? I have changed my password twice now and she is still able to shut odd and delete my cameras and recordings.

Re: How Do I Reset Email & Password?

brh — Wed, 22 Aug 2018 19:02:24 GMT

@Yogi32

Did you remove her access rights as Tom Mac suggested?

Brian

Re: How Do I Reset Email & Password?

Yogi32 — Wed, 22 Aug 2018 19:02:40 GMT

I did, but she has been using my email address not hers, and when I set it up we had the same password. I have changed mine but she seems to ba able to get into the system and knows when I reset it, and cam somehoiw find out the new pass word,

Re: How Do I Reset Email & Password?

brh — Wed, 22 Aug 2018 19:02:53 GMT

@Yogi32

Smart girl. If you are on the basic plan, you could create a new account, (both Arlo and email), delete the base and cameras from that account and add them back to the new account. If you are on a paid subscription you might have to contact support and explain to them what is happening. Lots of Luck,

Brian

Re: How Do I Reset Email & Password?

Yogi32 — Wed, 22 Aug 2018 19:03:09 GMT

I am on a paid subscription. I will contact customer support. Thank you.