topic Arlo Pro 2 Library will not play recordings in Arlo Pro 2

Arlo Pro 2 Library will not play recordings

Xichlo — Wed, 15 Aug 2018 23:33:35 GMT

My Windows 10 Microsoft Edge always showed Adobe needed, yet would not let me perm install so always had to click Orange Bar, them Pop box Allow once or always and then re log in. So read Community for answers, found a few said had Video play Prob and found Android would work. Tried Android and it worked, but I want PC Screen size, so tried Chrome, sure enough it worked fine. Will use this for awhile and see if Windows comes back, they just did a big update so they might have to fix that or Arlo will have find the compatability issue. So if you see that library Prob just use Chrome for now.

Re: Arlo Pro 2 Library will not play recordings

JamesC — Fri, 17 Aug 2018 19:51:20 GMT

Xichlo,

Thanks for the feedback. This topic has been escalated to engineering for further investigation. In the meantime, as you've mentioned, Chrome or Firefox are good alternatives until we know more.

JamesC

Re: Arlo Pro 2 Library will not play recordings

michaelkenward — Sat, 18 Aug 2018 09:52:38 GMT

Edge works here. Windows 10 64-bit.

Re: Arlo Pro 2 Library will not play recordings

jguerdat — Sat, 18 Aug 2018 13:21:07 GMT

Are you on W10 update 1803 with all updates installed? My W10 x64 doesn't play videos and displays a Flash update message.

Re: Arlo Pro 2 Library will not play recordings

michaelkenward — Sat, 18 Aug 2018 13:42:01 GMT

@jguerdat wrote:

Are you on W10 update 1803 with all updates installed?

Yes.

Build 17134.228

It also works in 17738.1000

Insider preview.