topic Re: "Stop recording when motion stops" issue in Arlo Pro 2

"Stop recording when motion stops" issue

meier3283 — Mon, 23 Oct 2017 13:37:22 GMT

I've posted to Netgear support, but also wanted to see if anyone is seeing what I am. I didn't see this issue with the Pro, but am seeing it with the Pro 2's.

Basically, I'm monitoring an alley, and have it set to "Record until activity stops". However, once a car has gone past, and only sometimes, it continues to record for up to 4 or 5 minutes. I've reviewed the video, and I'm not seeing any motion that would keep it going. Anyone seeing this?

Re: "Stop recording when motion stops" issue

MrTonyToca — Mon, 23 Oct 2017 14:45:50 GMT

I am seeing the same, and I didnt experience that on the Arlo Pro cameras, several other bugs with these "NEW" cameras. its ashame.

Re: "Stop recording when motion stops" issue

ryeguy8585 — Tue, 24 Oct 2017 02:57:49 GMT

I see this issue as well.

Re: "Stop recording when motion stops" issue

JamesC — Tue, 24 Oct 2017 16:36:17 GMT

meier3283,

Is this happening on every recording or is it intermittent? Could you post an example of a recording that continued that you expect should not have?

JamesC

Re: "Stop recording when motion stops" issue

ryeguy8585 — Tue, 24 Oct 2017 17:33:01 GMT

It's intermittent.

I can show you a few examples of this, just from the last few days.

Night time:

https://drive.google.com/file/d/0B0CbicTuIEkkeVkzbWtIVmczQXM/view?usp=sharing

Day time:

https://drive.google.com/file/d/0B0CbicTuIEkkaDB5amR4YU9kZGs/view?usp=sharing

I think it MIGHT have something to do with the fact that I am using a rule like such:

If Audio or Motion is detected on Front Door, Record Video on Front Yard.

If Audio or Motion is Detected on Front Yard, Record Video on Front Door

If Audio or Motion is detected on Front Door, Record Video on Front Door

If Audio or Motion is Detected on Front Yard, Record Video on Front Yard.

All are set to stop when motion stops, but about once or twice a day a motion kicked off record will just run for 5 mins.

Re: "Stop recording when motion stops" issue

JamesC — Tue, 24 Oct 2017 18:15:12 GMT

ryeguy8585,

When using "Record until activity stops", after the initial motion detection event is triggered the camera sensitivity is greatly increased and returns to the previous sensitivity level after no additional motion is detected.

In your examples, it could be changes in the lighting or shadows moving across the field of view that is causing this behavior.

You might try adjust the location of the camera slightly to see if you still experience the same behavior.

JamesC

Re: "Stop recording when motion stops" issue

ryeguy8585 — Tue, 24 Oct 2017 18:19:55 GMT

Nice try man, but there are no moving shadows or tree's in my examples that would keep the camera going for 5 mins. That is only 2 examples, it happens at least once a day. Im not buying you're response.

Re: "Stop recording when motion stops" issue

ryeguy8585 — Tue, 24 Oct 2017 19:29:56 GMT

@JamesC here is another example from a different camra.

https://arlo.netgear.com/#/viewShared/1B580142786BADC6_201710

The recording ran way past the motion that triggers it. This is a bug, not a camera placement issue.

Re: "Stop recording when motion stops" issue

JamesC — Tue, 24 Oct 2017 20:39:17 GMT

ryeguy8585,

Thanks for the examples, i'll see what engineering has to say about what you've presented. That last link you provided will expire within 24 hours. Can you provide a drop box for it as well?

JamesC

Re: "Stop recording when motion stops" issue

ryeguy8585 — Tue, 24 Oct 2017 20:59:19 GMT

@JamesC Here you go..

https://drive.google.com/file/d/0B0CbicTuIEkkeFowOXhvUVk0S0k/view?usp=sharing

Re: "Stop recording when motion stops" issue

meier3283 — Tue, 24 Oct 2017 21:01:03 GMT

It will be a while before I can upload anything, but here’s one example from me.
https://arlo.netgear.com/hmsweb/users/library/share/link/661279863C149DE8_201710

I’m guessing it’s considering the clouds in the windshield as motion. Are they using pixel comparing, or actual IR for motion sensing?

I’ll look for other examples.

Re: "Stop recording when motion stops" issue

Brotham — Wed, 25 Oct 2017 13:05:06 GMT

Same issue here with nothing in view of the lens which would account for it.

Re: "Stop recording when motion stops" issue

conner860 — Wed, 25 Oct 2017 14:40:03 GMT

I am having the same issue with both cameras. Any motion will trigger the camera to record for 4-5 mins. Tried adjusting the cameras, setup different rules and modes, etc. but nothing seems to help.

I did not have this issue with the Arlo Pro mounted in the exact same place and position.

Re: "Stop recording when motion stops" issue

meier3283 — Wed, 25 Oct 2017 14:33:00 GMT

Another example. For this one, I’d say is the bugs flying around. I’ll double check, but I think the sensitivity is set to 50.

https://arlo.netgear.com/hmsweb/users/library/share/link/35A337CBFD29EEFB_201710

Re: "Stop recording when motion stops" issue

conner860 — Wed, 25 Oct 2017 21:43:39 GMT

Every recording goes 4.59 no matter the setup.

Re: "Stop recording when motion stops" issue

jguerdat — Thu, 26 Oct 2017 00:41:37 GMT

Can you post a screenshot of your mode/rule for the recording section?

Re: "Stop recording when motion stops" issue

conner860 — Thu, 26 Oct 2017 00:48:39 GMT

Here are the latest settings I am using but I've tried multiple combinations, new modes, rules etc.
I also tried disabling each camera and switching their positions but both always record 4.59 mins

https://photos.app.goo.gl/lxuhp8gJICIAVc2A3

Re: "Stop recording when motion stops" issue

jguerdat — Thu, 26 Oct 2017 11:24:48 GMT

Not sure why every recording would be 5 minutes unless the camera is actually somehow detecting motion (actually IR difference detection). 50% would seem to eliminate that. Is the camera powered so it's using pixel detection rather than IR? That's more sensitive compared to the IR method.

It could be an issue with the Armed mode. Try creating a custom mode with the same settings and see what happens. It may be best to reset the system byt removing all devices in Settings, My Devices and start fresh to clear out any weirdness.

And, of course, you could always use the fixed time selection but that's a workaround, not a fix.

Re: "Stop recording when motion stops" issue

meier3283 — Thu, 26 Oct 2017 14:25:28 GMT

I can say from my setup, it "seems" to be using pixel detection. However, it's not using A/C power. (yet)

I will also say that in my case, it doesn't record 5min every time, it's rather sporadic. I've switched to 30s max recording just to keep from recharging ever few days, until it's resolved properly.

I will try to create a new mode and test again.

Re: "Stop recording when motion stops" issue

meier3283 — Thu, 26 Oct 2017 14:53:02 GMT

I've created a new mode, and setup it up for 80% motion detection, record until motion stops.

https://arlo.netgear.com/hmsweb/users/library/share/link/774323F6269E2D7D_201710

Got a 5min video right away. And, it's not clear what even triggered it, nor what kept it going. Only thing "moving" is reflections and shadows of trees, but it certainly shouldn't have been enough to trigger it, especially at 80% on IR detection. I still think it's doing pixel compare when not on A/C.

A second video was triggered appropriately, but again, kept running for no reason. I'll stop posting until a specfic request from Netgear.
https://arlo.netgear.com/hmsweb/users/library/share/link/7A1FF1E3DBC135F7_201710

Interestingly, on my other camera (also Pro 2), setup the same as the one above, it has plenty of reason to trigger, and run to the max length of 5min, but doesn't.

https://arlo.netgear.com/hmsweb/users/library/share/link/27AD228D14FBD2BF_201710