topic Re: Latest Android App Sends 3-4 push notifications for same event in Arlo Pro 2

Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Thu, 09 Aug 2018 22:56:57 GMT

After the latest Android update on 8/7, now each time a camera triggers, I get no less than 3 or 4 push notifications for the each event. I just got 6 now for one event. Sounds like they broke something new in trying to fix the bug below in the Release Notes:

Fixed a bug that caused push notifications to appear out of order

Can someone take a look at the code here?

Re: Latest Android App Sends 3-4 push notifications for same event

JamesC — Fri, 10 Aug 2018 16:38:09 GMT

sangwinacher,

This was an issue a small number of users were experiencing prior to the most recent Android app update. The engineering team is investigating this issue currently. I will provide an update as soon as I know more.

JamesC

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Mon, 13 Aug 2018 02:06:38 GMT

Updated my Pixel 2 to newly available Android P and the issue still persists, in case that helps engineering at all.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 15 Aug 2018 23:16:41 GMT

Have they provided any insight into this? Getting almost 30 push notification for 4 camera triggers is getting a bit crazy, especially on my battery.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 22 Aug 2018 15:28:01 GMT

Now it's consistently sending 3 push notifications per triggered event.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 05 Sep 2018 19:27:37 GMT

Hi JamesC, what's the status on this one? Doesn't look like any signs of progress

Re: Latest Android App Sends 3-4 push notifications for same event

JamesC — Wed, 05 Sep 2018 20:52:31 GMT

sangwinacher,

The development team is working on a fix for this issue but I don't have an eta at this time. As soon as I know more, I'll post an update.

JamesC

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 05 Sep 2018 21:01:54 GMT

Thanks for the reply, at least it's being worked on now.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Tue, 09 Oct 2018 16:45:48 GMT

Any update on this?

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Fri, 19 Oct 2018 21:11:10 GMT

This is a bit disappointing, over 2 months later and the issue is still occurring

Re: Latest Android App Sends 3-4 push notifications for same event

Fireball2684 — Fri, 19 Oct 2018 21:40:21 GMT

Same goes to me. It's been so long now. I hope this get's fixed asap. It's very annoying.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Sun, 21 Oct 2018 21:28:35 GMT

They clearly haven't figured it out since the newest app just released today doesn't contain the fix still.

Re: Latest Android App Sends 3-4 push notifications for same event

Fireball2684 — Mon, 22 Oct 2018 00:35:12 GMT

I was hoping this would be a fix but I just tested it & I got 6 notifications for 1 trigger. Annoying. Works but annoying lol.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Mon, 22 Oct 2018 20:18:48 GMT

Yep, same here...

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Tue, 23 Oct 2018 20:10:06 GMT

Another release just came out today, just updated hoping they'd surprise us - nope. I know it's not anything specific to do with motion detection because I got 3 push notifications when the battery level dropped below 15%. So that tells me it's a base or cloud related issue for multiple push notifications for the same event.

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Tue, 30 Oct 2018 23:39:29 GMT

Latest app update today also no dice with any attempt at fixing this one.

Re: Latest Android App Sends 3-4 push notifications for same event

Fireball2684 — Wed, 31 Oct 2018 00:44:28 GMT

I just downloaded the new update now & still ongoing issue. It shouldn't be that hard to fix. There just not listening. Can't wait for the doorbell to come into Canada...lol

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 21 Nov 2018 22:52:16 GMT

How can we get this escalated? This has gone on for way too long

Re: Latest Android App Sends 3-4 push notifications for same event

sangwinacher — Wed, 28 Nov 2018 22:14:04 GMT

Latest version release from yesterday 11/27 still doesn't fix it.

Re: Latest Android App Sends 3-4 push notifications for same event

Pete71 — Mon, 03 Dec 2018 08:12:42 GMT

I have the same problem on my system, and it's getting really annoying. Every time a camera is activated my phone goes nuts and starts alerting me 3-4 times per camera (and sometimes more)

Has there been any update for this fault?

It only started when I took out the free trial of the advanced notifications (where it tells you if it's a person, animal, car, etc..)