topic Re: Arlo Pro 2 - Night image breaking up in Arlo Pro 2

Arlo Pro 2 - Night image breaking up

standodd — Mon, 16 Jul 2018 19:43:56 GMT

Went outside last night after cameras armed and the image on 2 cameras started breaking up. The image of me walking away started turning into a pixilated blur progressing to the whole screen going to a grey mess. When I came back about 30 seconds later the images were just fine on both cameras as I walked toward them. Tested just now during day light and images were fine. Had these cameras for several months and just now seeing this.

Re: Arlo Pro 2 - Night image breaking up

jguerdat — Mon, 16 Jul 2018 19:54:24 GMT

It's possible that either there was some interference between the base and cameras or that there was a temporary network issue. If it happens again, check for both.

Re: Arlo Pro 2 - Night image breaking up

standodd — Fri, 20 Jul 2018 18:14:49 GMT

Seems unlikely it's network associated as so far it happens only at night and the 2 cameras are right on the other side of the exterior wall from the hub and the router, I'm also in a rural area a long ways from any other possible interference. During daylight they work fine.

Re: Arlo Pro 2 - Night image breaking up

JamesC — Mon, 23 Jul 2018 19:56:40 GMT

standodd,

Can you provide a video clip or a screenshot of what you're experiencing? This may help us better determine why this is happening and if it is expected behavior.

JamesC

Re: Arlo Pro 2 - Night image breaking up

standodd — Tue, 07 Aug 2018 20:23:08 GMT

I've replied to this 3 times and none of them show up in the conversation lst, why is that?

Re: Arlo Pro 2 - Night image breaking up

JamesC — Fri, 10 Aug 2018 16:30:05 GMT

standodd,

None of your replies are being filtered or blocked on the community end. Are you experiencing an error message when attempting to post?

JamesC

Re: Arlo Pro 2 - Night image breaking up

standodd — Fri, 10 Aug 2018 19:59:52 GMT

I wasn't suggesting anything like that, just wondering what I'm doing wrong. No error meesages, appears to work, but when I look at the conversation it doesn't appear.