topic Wireless Arlo Pro 2 will not record/detect motion in Arlo Pro 2

Wireless Arlo Pro 2 will not record/detect motion

MelBO — Tue, 24 Jul 2018 20:49:06 GMT

I have seven cameras and one is not functioning correctly. It is on a covered front porch. The running man is black, the battery is charged. I am able to see a live view and take a snap shot. It stopped recording motion 5 days ago. I powered down the base/router and put it back on. It is armed. I did a motion detection test and no red light flashed. Any suggestions would be appreciated before I go overboard with the troubleshooting. These cameras were purchased this year. Thanks!

Re: Wireless Arlo Pro 2 will not record/detect motion

JamesC — Wed, 25 Jul 2018 21:52:30 GMT

MelBO,

Consider removing the camera, resync and test motion again. This can be done by logging in to your Arlo account and navigating to Settings > My Devices > select the desired camera > Remove Device. After it's been removed, resync the camera with your base station and test again using the default "Armed" mode to see if you still experience the same behavior.

JamesC

Re: Wireless Arlo Pro 2 will not record/detect motion

MelBO — Thu, 26 Jul 2018 11:36:44 GMT

Thank you very much, James. Will give it a try.

Re: Wireless Arlo Pro 2 will not record/detect motion

MelBO — Thu, 26 Jul 2018 16:21:20 GMT

I did as you suggested and it worked! Thank you again for the very kind assistance.

Re: Wireless Arlo Pro 2 will not record/detect motion

backyards — Fri, 27 Jul 2018 07:55:14 GMT

Can you re sync without moving the camera? ie- when you are in a different country than your camera...

Re: Wireless Arlo Pro 2 will not record/detect motion

MelBO — Fri, 27 Jul 2018 10:51:53 GMT

backyards Aspirant, I don't see how that is possible when you need to manually press the sync button on the base and on the camera. I took my camera down and brought it into the house. You may want to contact Arlo support. Perhaps they can do it remotely from their end for you.