topic Re: Cameras stopped recording 7/21/18 in Arlo Pro 2

Cameras stopped recording 7/21/18

KristinH — Sun, 22 Jul 2018 14:17:11 GMT

All of our Arlo Pro 2 cameras stopped recording at 12:51 pm 7/21/18. Is anyone else having issues? We've rebooted everything....the base station, our internet modem, wifi, etc. Cameras show live and will record manually but won't detect motion.

Re: Cameras stopped recording 7/21/18

jguerdat — Sun, 22 Jul 2018 19:17:23 GMT

Use a computer browser (it just works better for modes, rules and schedule) and verify that you have an appropriate mode selected. If the running men for each camera in the Devices tab is gray that means they're disarmed.

Re: Cameras stopped recording 7/21/18

Navy_Guy — Sat, 28 Jul 2018 11:38:40 GMT

I had the exact same issue. Could view live video, but the recordings just stopped. I had to unplug my base station and plug it back in. That reset worked and all is fine now. Must have been a software bug.

Re: Cameras stopped recording 7/21/18

adolan21 — Sun, 29 Jul 2018 20:10:55 GMT

I had the same problem with my outside camera which i keep plugged in and the battery in. After trying everything I could, I called for online help and they had me do everything again. BUT she finally gave me a SOLUTION! She had me unplug it and see if it detected motion while just on battery. It still didn't. Then she had me take the battery out and plug the camera back in. It then started detecting motion. Then, I put the battery back in without unplugging it and it still worked. I just hope it holds up now! Hope this helps you and others.