topic Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018 in Arlo Pro 2

Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

PROBEDROID — Wed, 18 Jul 2018 12:09:42 GMT

Could we get more details about what bugs were fixed with this update please?

https://community.netgear.com/t5/Firmware-Release-Notes/Release-Notes-Arlo-Pro-Base-station-Arlo-Wire-Free-Base-station/td-p/1607448

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

KAGrimm — Wed, 18 Jul 2018 15:04:51 GMT

Is anyone else having issues with this update? The battery on 3 of 4 of my cameras so far dropped significantly, with one now that won't reconnect.

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

Arlo-Man — Thu, 19 Jul 2018 15:14:31 GMT

My cameras seem to be draining very quickly recently. Not sure what's going on.

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

tdefreest — Thu, 19 Jul 2018 16:57:28 GMT

After the firmware update the sensitivity of the cameras appear to be degraded. We had a bear walk across without being recorded.

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

JamesC — Thu, 19 Jul 2018 18:27:13 GMT

PROBEDROID,

This release addressed only very minor issues that would not have impacted most users. I do not have more granular release notes available.

JamesC

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

PROBEDROID — Fri, 20 Jul 2018 14:18:51 GMT

JamesC,

I appreciate your response. I ask because I am still suffering from a broken Schedule, IR's on while no motion detected, degraded picture quality with occasional pixelation and ghosting on all cameras and have also seen the bug where the cameras will continue to record for a full 5 minutes even though motion has stopped. When I purchased the system in February, everything was working perfectly. Then the May update broke these things and the June update that was supposed to fix the May update didn't fix anything. I was hoping that this update would resolve the issues, but the issues remain. Could you reach out to Engineering and provide us with an update as to when these issues will be corrected please?

I think I speak for everyone in the community when I request more communication and transparency from Netgear about the issues happening with this system. It is unfortunate and disappointing that a perfectly functioning system was broken with a bad firmware update. I think the community would rest a little easier if these issues were acknowledged and we could have confidence that they are being worked on. Thank you!

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

Baileym1 — Sun, 22 Jul 2018 05:35:21 GMT

My cameras no longer detect any motion and also battery drained on one very quickly .. have spent today resetting and resyncing cameras and still no motion - so frustrating - did you manage to fix your issue somehow?

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

PROBEDROID — Sun, 22 Jul 2018 11:55:26 GMT

Baileym1,

I completely understand your frustration. I'm sorry to say that the only fix I've been able to come up with is to plug the cameras in permanently to combat the battery drain. I know this isn't practical or feasable for eveyone. Also, I would avoid setting any custom modes or schedules on the system at the moment. I have mine set to the default Armed mode and the cameras are detecting motion the way they should. I wish I could offer better solutions to help, but that's all I can provide for now.

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

ratt121 — Sun, 22 Jul 2018 16:30:44 GMT

I arlo pro 2 camera stop recording since the update...anyone else having this issue...motion and voice detection no picking up

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

jguerdat — Sun, 22 Jul 2018 19:36:23 GMT

What mode is selected?

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

KAGrimm — Sun, 22 Jul 2018 19:42:47 GMT

After speaking with customer support they are replacing the camera that no longer connects, and the camera that stopped picking up motion activity was fixed by resetting it again (so far). My battery drain issues haven't came back after charging and resetting all cameras.
Glad the cameras are still under warranty but disappointing this happened in correlation with an update and I have to pay shipping for the return

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

Baileym1 — Sun, 22 Jul 2018 19:58:59 GMT

So the camera that I charged back to 100% has stayed at 100% power - however still no motion detection. Can do Live video. It is the standard armed - no special mode set up.

My other camera overnight went from ~50-60% down to 25% - which is the same battery % my other camera auto drained down to.

Very weird that both cameras have now drained or showing drained to exactly 25% overnight - also motion detection stopped working on both at the same time

Re: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 17th July 2018

JamesC — Mon, 23 Jul 2018 17:17:01 GMT

Baileym1,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC