topic Re: System down for 2 days in Arlo Pro 2

System down for 2 days

Ronin8793 — Sun, 01 Jul 2018 03:21:47 GMT

Hi
The app has been telling me for 2 days my cameras are offline. I've tried rebooting the base station--nothing.
Any ideas?

Re: System down for 2 days

jguerdat — Sun, 01 Jul 2018 13:20:14 GMT

What are the base LEDs showing?

Re: System down for 2 days

Ronin8793 — Sun, 01 Jul 2018 13:25:31 GMT

Hi thanks for replying.
I DO have Comcast but there's been no outages here. Internet works fine.
The "camera" light on the base is not lit tho it flashes occasionally.
I've tried rebooting the base station by pulling power cord--no help.
The app says my cameras are offline. Do you think I need to re-synch the camera? Do I need to delete them re-add the camera?

Re: System down for 2 days

jguerdat — Sun, 01 Jul 2018 20:44:18 GMT

The Camera LED being off means no cameras are synced. You can try removing the cameras from Settings, My Devices and resync after verifying that the batteries are good. If that doesn't help, remove ALL devices from Settings, My Devices and start fresh.

Re: System down for 2 days

Ronin8793 — Sun, 01 Jul 2018 20:56:59 GMT

How does a camera that has been functioning fine for months, become "un-synced"?
I pulled the camera down when thru the process to sync the camera. It seems to be recording now.
But the battery level says 44%. I just charged it to 100% 4 days ago.
Something is screwy.

Re: System down for 2 days

jguerdat — Mon, 02 Jul 2018 14:58:12 GMT

Can't answer the "why". Power outage, phase of the moon, etc.? The batteries being discharged is due to no connection to the base, causing the cameras to repeatedly attempt a connection. This is a known condition.