topic Grant access stopped working in Arlo Pro 2

Grant access stopped working

mgates67 — Sun, 01 Jul 2018 10:21:20 GMT

I granted access to three different users and all worked well for a period of time. Now, two of them have stopped working completely. When they try and access the camera, they get an error that says: "Oops. You are not allowed to make this request." All still works fine for the first person I granted access to.

I tried deleting one of the accces rights and re-adding. They end right back up in the same place.

The Arlo support forum is usesless, the live chat doesn't work, and I've been on hold with support for 20+ minutes.

How do I get this fixed? It is extremely frustrating.

Re: Grant access stopped working

TomMac — Sun, 01 Jul 2018 12:29:54 GMT

The only thing I can think of is 1) delete the app on your phone and theirs, then reinstall 2) have them delete the app, you delete the shared accounts and re setup on a computer

Re: Grant access stopped working

mgates67 — Sun, 01 Jul 2018 14:25:58 GMT

For the one user that I deleted and re-added the access rights, I also deleted the app. No Joy.

The other user is attempting to get to it through a web browser, so...

I'm unable to get ahold of Arlo's customer service, so any other thoughts?

Re: Grant access stopped working

JamesC — Mon, 02 Jul 2018 16:42:06 GMT

mgates67,

Do you have more than one camera? Do you see the same behavior when sharing a different device?

Do you have "Allow Access Rights" enabled or disabled for the users experiencing the error?

Can you provide a screenshot of the error?

JamesC