topic Ir motion on pro 2 bugged in Arlo Pro 2

Ir motion on pro 2 bugged

blackgrendel — Sat, 30 Jun 2018 00:03:16 GMT

Out of the box pro 2's worked flawlessly. Last month the senses turn on when cameras are turned off, causing rapid battery drain.
After numerous long and drawn out troubleshooting by events ' support ' staff, they confirmed that a firmware update is needed to correct the issues. They are aware of the fault and have stated that it may take netgear weeks or when they are ready, to release a fix.
Disappointing that it took so long to get an answer. Heads up Netgear, your support staff struggle with basic troubleshooting and at times have no customer service at all.
Shame though, because the 3 cams were working well up until the update.
Retailer have said that i can ' wait ' for update but have assured me that they are willing to accept refund if update takes too long.

Re: Ir motion on pro 2 bugged

JamesC — Mon, 02 Jul 2018 15:50:53 GMT

blackgrendel,

This update has been released, are you still experiencing an issue?

Take a look here for the release notes on this firmware update: Release Notes – Arlo Pro Base station, Arlo Wire-Free Base station 21st June 2018

JamesC

Re: Ir motion on pro 2 bugged

blackgrendel — Mon, 02 Jul 2018 22:05:35 GMT

Thanks James. Will test the fix soon. Hope it's all sorted.