topic Re: Arlo pro 2, after plugging in the focus is not as good in Arlo Pro 2

Arlo pro 2, after plugging in the focus is not as good

jguff330 — Sun, 17 Jun 2018 22:06:06 GMT

it took about 2 months for the outdoor power cord to come in stock and ship, so in the meantime i had my cameras working on battery power. well today I hooked up power and now the focus does not seems as good. I remember it being a very crisp video, not you can barely make out the faces which defeats a good chunk of the purpose.

my signal is 2 of the 3 bars.

Re: Arlo pro 2, after plugging in the focus is not as good

steve_t — Mon, 18 Jun 2018 01:51:23 GMT

Is your video setting set to Best Video? You haven't smeared a fingerprint on the lens while connecting the power by chance?

Re: Arlo pro 2, after plugging in the focus is not as good

Pontaso — Tue, 19 Jun 2018 11:25:08 GMT

This is a wider and larger problem now with Arlo.

Many users have experienced pixelation, lack of focus and bad video/image quality lately, me included. I have owned this system for about a year now, but around Arlo's emergency update to their cloud this may video and picture quality went to garbage. Prevously I had a crystal clear and very crisp picture without exceptions. Also their new firmware updates have only made the video/picture quality worse.

I wonder are they using more compression at Arlo while the amount of users is growing or is there a code that in the beginning everything works fine but with time compression increases etc. making the video/picture quality garbage.

Something is not right with this system.

Re: Arlo pro 2, after plugging in the focus is not as good

JamesC — Fri, 22 Jun 2018 17:33:15 GMT

Can you post an example screenshot of the image quality you are describing?

JamesC

Re: Arlo pro 2, after plugging in the focus is not as good

BonnerBB — Sun, 24 Jun 2018 17:49:08 GMT

I'm having the same problem. Here is a screen shot of a good camera and my new out of focus one.

Re: Arlo pro 2, after plugging in the focus is not as good

jguerdat — Sun, 24 Jun 2018 23:02:43 GMT

That's normal and is not out of focus (if it is, it's not by much). Small sensors like this have lots of depth of field, especially when coupled with such wide angle fisheye lenses. What you may be describing as out of focus is actually the compression being used.

Re: Arlo pro 2, after plugging in the focus is not as good

steve_t — Mon, 25 Jun 2018 01:18:25 GMT

Chip cam looks pretty out of focus to me. I'd hit up Netgear or your retailer for an RMA and get the camera swapped out

Re: Arlo pro 2, after plugging in the focus is not as good

Paul_FCCL — Mon, 25 Jun 2018 03:32:06 GMT

Yeah definitely out of focus. Big difference between the two pics.

Re: Arlo pro 2, after plugging in the focus is not as good

Pontaso — Mon, 25 Jun 2018 05:17:25 GMT

Re: Arlo pro 2, after plugging in the focus is not as good

jguerdat — Mon, 25 Jun 2018 12:48:49 GMT

@jguerdat wrote:

That's normal and is not out of focus (if it is, it's not by much).

Wow! I looked at the picture last night on my tablet and apparently didn't think to scroll down to see the blurry image. DOH! Yes, it's out of focus although I have to ask if it's ever in focus. It's at a lower elevation so perhaps more prone to moisture on the lens. Swap the cameras around and see if that makes a difference. If not, swap at the store.