topic Re: Arlo base "offline" even though I can watch my cameras live in Arlo Pro 2

Arlo base "offline" even though I can watch my cameras live

Adam85282 — Thu, 14 Jun 2018 13:52:58 GMT

Three Pro and five Pro 2. Basestation is "offline" with amber light flashing. My internet connection is perfect. I can even watch my cameras LIVE through a browser but when I try to access the base station settings the whole operation shuts down and says it's offline. Cameras have not been recording motion.

It's been like this for nearly two days. I tried the trouble shooting tips all the way through, short of a hard reset because frankly I'll return it before i re-sync all my cameras.

Thanks

Re: Arlo base "offline" even though I can watch my cameras live

jguerdat — Thu, 14 Jun 2018 17:03:07 GMT

WHAT amber light is flashing?

Re: Arlo base "offline" even though I can watch my cameras live

Adam85282 — Thu, 14 Jun 2018 18:14:56 GMT

The light on the right is amber

Re: Arlo base "offline" even though I can watch my cameras live

Adam85282 — Fri, 15 Jun 2018 03:04:48 GMT

Factory reset worked. I'm returning all my pro 2 cameras to Costco. The base station can't handle 8 cameras.

Re: Arlo base "offline" even though I can watch my cameras live

JamesC — Fri, 15 Jun 2018 15:35:33 GMT

Adam85282,

When using more than 5 cameras there are a couple things to note. You would need a subscription plan to support beyond 5 cameras (Premier or Elite) and the base station will support simultaneous streaming of a maximum of 5 cameras.

JamesC