topic Re: Web Browser Issue's/Camera's stopped recording in Arlo Pro 2

Web Browser Issue's/Camera's stopped recording

masterful — Fri, 08 Jun 2018 14:50:36 GMT

Anyone else having issues with accessing your Arlo system through a laptop? The site has been wonky since yesterday for me.

Also most of my cameras stopped recording yesterday afternoon.

Wanted to see if someone has already opened a ticket.

Re: Web Browser Issue's/Camera's stopped recording

TomMac — Fri, 08 Jun 2018 16:32:44 GMT

working fine, here on several computers.... make sure if a new browser, the flash is toggle on correctly

Re: Web Browser Issue's/Camera's stopped recording

masterful — Fri, 08 Jun 2018 16:44:43 GMT

Seems to be an issue with firefox browser, they just pushed an update out. I opened with safari and it works fine. Still having issues with cameras not recording though.

Re: Web Browser Issue's/Camera's stopped recording

TomMac — Fri, 08 Jun 2018 16:54:36 GMT

ARM the cameras in mode, then go to LIVE VIEW...verify the 'running man' is black and not gray ( gray means not armed )

If they are black, then attempt a simple power button reboot of the base unit....off then on ( give about 2 mins to all come back up and test again )

Re: Web Browser Issue's/Camera's stopped recording

masterful — Fri, 08 Jun 2018 17:13:29 GMT

Running man is black, it is sensing motion as the running man changes to yellow. A few times it showed that it is recording to my external harddrive (turns yellow) but there is nothing in my library. I rebooted as suggested and still the same results.

I already have an open ticket on intermittent recording issue, but since yesterday afternoon it got worse and have 3-4 cameras with nothing recorded in my library.

Re: Web Browser Issue's/Camera's stopped recording

masterful — Sun, 10 Jun 2018 15:22:49 GMT

6 - Arlo Pro cameras/2 - Arlo Pro 2 cameras (constant power)/2 - Arlo Lights

UPDATE: Yesterday I had time to spend on my system, I deleted cameras that were not recording and readded them. Seems everytime they have a firmware update, I have to delete and readd some cameras. They started recording again but one stopped after a short time. After playing around, once I removed the detection zones and rules it started recording again like normal. This morning it's back to my Pro 2's not recording every trigger. I really love the Arlo flexibility, I just wish it work as advertised. Does anyone else have a mix of cameras on one system with the same problems?