topic Device order on apps in Arlo Pro

Device order on apps

trebor711 — Sun, 19 Mar 2017 15:54:48 GMT

I am having an issue with saving the device order on my apps. I want to have the Arlo base at the top of my list but it constantly keeps reverting to the bottom. This is happening across all platforms of apps including my iPad, Samsung smartphone and my desktop computer. Anybody else experiencing this and have you found a fix for it?

Re: Device order on apps

kmiller8821 — Sun, 19 Mar 2017 15:58:05 GMT

Multiple threads are open with this issue:

https://community.netgear.com/t5/Arlo-Pro/Arlo-PRO-Device-order/m-p/1250139#M9709

https://community.netgear.com/t5/Arlo-Pro/Glitch-cannot-move-sirens-above-cameras-when-rearranging-device/m-p/1249694#M9658

Short answer:There is no fix (as of yet).

Re: Device order on apps

TomMac — Sun, 19 Mar 2017 18:01:06 GMT

I don't have an issue on the PC or Ipad, but on the android the Arlo base is swapped with the Q cam in first place ( other two platforms are as set with Arlo base first )

Re: Device order on apps

trebor711 — Mon, 20 Mar 2017 00:23:26 GMT

TomMac wrote:
I don't have an issue on the PC or Ipad, but on the android the Arlo base is swapped with the Q cam in first place ( other two platforms are as set with Arlo base first )

Well, different devices have different results.

Samsung SG6---> I can rearrange and put the Base (Siren) first...which is what I want. I save and log out. Sign back in and the Base is back on the bottom or last.

iPad---> After I rearrange the devices, they just jump back to the base being at the bottom. I can reorder the cameras any way I like.

Desktop App---> Same as Samsung.

And just for the record, I am only signed into one device at a time. You can't be signed in to more than one device anyways.

Re: Device order on apps

kmiller8821 — Mon, 20 Mar 2017 18:04:35 GMT

FYI - JamesC (Moderator) posted this on the other thread:

‎2017-03-20 10:55 AM

Thank you for bringing this to our attention. I have been able to replicate this as described. I have escalated this topic for further investigating by the engineering team.

JamesC