topic Re: Adding a new camera in Arlo Pro

Adding a new camera

jernlori — Sat, 18 Mar 2017 19:04:01 GMT

My camera was faulty so you've sent me a new one. I deleted my old camera, sync'ed my new one but I see no camera, it keeps asking me to "add device" which I've done several time, but it doesn't ask all the questions - e.g. location. I know i'm doing some stupid, I just can't figure out what that is. So, under devices, there is nothing. I probably shouldn't have deleted everything, but I did. As I recall there was a base station and camera before and not there is nothing. Do I need to add the base station back in somehow?

Re: Adding a new camera

TomMac — Sat, 18 Mar 2017 21:05:31 GMT

Yes, if you deleted the base, go to https://arlo.netgear.com/ using the old password/user name to access accoutnt., and use ADD DEVICE and add the base back

Once the base is back , and internet led is green, sync the cameras back

Re: Adding a new camera

jernlori — Sun, 19 Mar 2017 15:48:07 GMT

Yup, with the amazing support from Netgear, All is working well and I'm very happy with my system.