topic Re: Arlo pro base station says getting information and won't correct itself in Arlo Pro

Arlo pro base station says getting information and won't correct itself

Retired_Member — Fri, 17 Mar 2017 03:45:04 GMT

My Arlo Pro is one week old and now base station is stuck at "getting information" is there a solution for this?

Re: Arlo pro base station says getting information and won't correct itself

renrenolds — Fri, 17 Mar 2017 03:50:59 GMT

I'm having the same problem that just started about a half hour ago. I've been using my cameras for months without a single problem. I have a feeling their server might be having an issue since all communication from the cameras goes through their server.

Re: Arlo pro base station says getting information and won't correct itself

kmiller8821 — Fri, 17 Mar 2017 03:58:01 GMT

I am having the same issue its a little unsettling that there is no redundancy in thier systems My property is basically blind right now i'm not a happy camper

Re: Arlo pro base station says getting information and won't correct itself

Superpop — Fri, 17 Mar 2017 03:58:03 GMT

My system is crashed too. Ready to return this system if I am reliant on some server somewhere. Need 100% uptime.

Re: Arlo pro base station says getting information and won't correct itself

jwilliams08 — Fri, 17 Mar 2017 04:01:39 GMT

I'm sure this could be claimed as a manufacturer defect, right? 😉

Re: Arlo pro base station says getting information and won't correct itself

Trucha — Fri, 17 Mar 2017 04:04:29 GMT

ARLO OFF LINE message restarted base reinstalled app no luck latest upgrade IOS ANDROID

Re: Arlo pro base station says getting information and won't correct itself

1775USMC — Fri, 17 Mar 2017 04:19:31 GMT

Any solution??? I cant get mine to get on line.. Stays on offline. My WiFi is at 100%

Re: Arlo pro base station says getting information and won't correct itself

Bellapollo1 — Fri, 17 Mar 2017 04:34:37 GMT

Dose anyone know if Arlo is working on our issue?

Re: Arlo pro base station all lights are green but cameras are saying getting status and will not tu

shawnwells01 — Fri, 17 Mar 2017 04:59:04 GMT

Re: Arlo pro base station says getting information and won't correct itself

Mwong — Fri, 17 Mar 2017 05:02:05 GMT

Mine was working and last half hour the same thing happened to me. Help please!

Re: Arlo pro base station says getting information and won't correct itself

Jabroni — Fri, 17 Mar 2017 05:48:09 GMT

Bellapollo1 wrote:
Dose anyone know if Arlo is working on our issue?

Nobody from NETGEAR has responded in the forums. And they normally are quick to do so. Especially for a issue so widespread.

This is NOT good.

Re: Arlo pro base station says getting information and won't correct itself

garyw342 — Fri, 17 Mar 2017 05:54:10 GMT

Mine too...nothing is coming online...I even have a spare base station I unwrapped and connected. LED shows internet and cameras connected but app shows base station offline and no cameras listed. I can see my previous recorded videos. but the system is essentially dead.

Re: Arlo pro base station says getting information and won't correct itself

renrenolds — Fri, 17 Mar 2017 06:53:04 GMT

Mine system is working again. Hopefully this is the case with everyone else now too.

Re: Arlo pro base station says getting information and won't correct itself

Maylin — Fri, 17 Mar 2017 07:51:42 GMT

Yup! Working now. 👍

Re: Arlo pro base station says getting information and won't correct itself

AgentL — Fri, 17 Mar 2017 08:24:22 GMT

Mine is still not working. It's 2:24am CST.

Re: Arlo pro base station says getting information and won't correct itself

Vtach — Fri, 17 Mar 2017 12:02:46 GMT

Mine start working now. I turn it off then wait 1 min before turn it back on and it works..😂😂

Re: Arlo pro base station says getting information and won't correct itself

MarkC — Fri, 17 Mar 2017 13:06:22 GMT

Why did Netgear not send out an e-mail to all Arlo users about the outage?!?

I think this is extremely poor practice!

I was up at 3am to find that the system was offline, no push notification to any of my devices stating that it was, nothing from Netgear!Luckily I have mine linked into SmartThings (the cameras were still available through that) so was quickly able to setup a few rules on a few of the cameras should they detect any motion.

I am just hoping that that they were not hacked???

Might be a good idea to change passwords all the same as even if they they were they will probably not come clean for a good time yet!

Re: Arlo pro base station says getting information and won't correct itself

Bellapollo1 — Fri, 17 Mar 2017 13:05:26 GMT

6:03 am in Los Angeles, my cameras states that it is offline. I've tried restarting it serval times and it still isn't working... I am really upset, can anyone give me advice on how to fix my issue? Thank you -Josh

Re: Arlo pro base station says getting information and won't correct itself

AgentL — Fri, 17 Mar 2017 13:58:51 GMT

What exactly did you do to turn it off?

Re: Arlo pro base station says getting information and won't correct itself

Bellapollo1 — Fri, 17 Mar 2017 14:05:50 GMT

I hit the reset button and had no luck, I also turned off all the power and had no luck!