topic Re: Arlo Pro weak audio in Arlo Pro

Arlo Pro weak audio

Trucha — Fri, 21 Oct 2016 16:39:49 GMT

Bought the Pro mainly to have the ability to speak through the camera when someone's at my front door the sound out of the Pro can barely be heard I would say you have to be two feet away to be able to hear. a
Anyone experience this?

Re: Arlo Pro weak audible

Trucha — Thu, 20 Oct 2016 16:12:28 GMT

Re: Arlo Pro weak audible

JamesC — Fri, 21 Oct 2016 15:04:55 GMT

Trucha,

Within the audio settings for your Arlo Pro there is an adjustment for speaker volume. Consider increasing the volume and test again.

You can find this setting by logging in to your Arlo account and navigating to Settings > My Devices > select your Arlo Pro camera > Audio Settings > Speaker Volume

JamesC

Re: Arlo Pro weak audo

Trucha — Fri, 21 Oct 2016 16:37:53 GMT

Yes volume is at its max I tested another new Pro with same results very faint voice can be heard. Compared to my Arlo q I would say 30 percent it's that low. Anyone else

Re: Arlo Pro weak audo

JamesC — Fri, 21 Oct 2016 17:59:17 GMT

Trucha,

What model device (Android,iOS) are you using when testing? It could be the microphone volume on the device that is causing an issue.

If you try testing from a different device (such as using a laptop web browser), do you get the same behavior?

JamesC

Re: Arlo Pro weak audio

Tanbuck — Sat, 22 Oct 2016 16:10:08 GMT

I am having the same problem with volume too low coming out of camera. Volume is set to max and I've tried from IOS devices and PC. Any help?
Thank you.

Re: Arlo Pro weak audo

jguerdat — Sat, 22 Oct 2016 18:34:01 GMT

JamesC wrote:

What model device (Android,iOS) are you using when testing? It could be the microphone volume on the device that is causing an issue.

I just tried using Android 6 on a Nexus 10 tablet and I'd agree that it's very weak, at least for outdoors. There's no mic gain control to be had so no chance of boosting.

Re: Arlo Pro weak audo

PesceTech — Sat, 22 Oct 2016 23:23:23 GMT

I agree.. Very low volume on the camera speaker. I wonder if it's a firmware issue?

Re: Arlo Pro weak audio

Trucha — Sun, 23 Oct 2016 00:50:15 GMT

Android 6.0.1 latest Apple update sorry don't have the I the IPhone also tested Ipad iOS 10.0.2

Re: Arlo Pro weak audio

plasmo — Sun, 23 Oct 2016 02:52:23 GMT

Yes my Arlo Pro has very faint audio as well.

...the alarm on the other hand almost made me go deaf

Re: Arlo Pro weak audio

Zandex — Sun, 23 Oct 2016 04:07:50 GMT

I'm experiencing the same issue with low volume coming from thr Arlo Pro speakers. I've tried it with Android and iOS and the same thing happening. Something is wrong with the product -- maybe it has to do with the firmware. I just got mine from Best Buy today October 22, 2016 at around 4pm PST.

Re: Arlo Pro weak audio

SeaVee — Tue, 25 Oct 2016 14:05:36 GMT

I bought the Arlo Pro system with 4 cameras at Best Buy. Have set it up and updated all firmware. Audio OUT on all 4 cameras is virtually inaudible. All their mics pic up ambient sounds just fine. Checked the camera settings and they are all at full volume. Using iphone Six plus.

I have 13 days left to return this to BB. If not fixed before then this is going back.

Re: Arlo Pro weak audio

P-Arlo — Tue, 25 Oct 2016 15:44:03 GMT

Same here. New Arlo Pro 4 camera system... Audio coming out of the camera is basically inaudible--at full volume based on the slider in the setting, audio coming out of the speaker is quieter than a phone call that comes from your cell phone when you do NOT have the speakerphone on... less than a whisper. Unusable. honestly, it's so quiet i think it's a firmware mistake... Hopefully they will correct soon.

Re: Arlo Pro weak audio

JamesC — Tue, 25 Oct 2016 15:50:16 GMT

Thank you all for the feedback, I have escalated this topic for further investigation. I will post back when I have more information.

JamesC

Re: Arlo Pro weak audio

Psaras — Tue, 25 Oct 2016 22:49:15 GMT

100% agree. It is not a problem with users' devices as I have tried it on four differnt devices (iOS phones that work fine for normal calls and skype; android device, and my laptop with and without a top quality headset) both on my LAN as well as via WAN on each of the four cameras in my brand new fully firmware updated Arlo Pro system.

I have run resets on cameras, base and my router before coming to the conclusion it is either a firware flaw (I hope) or a hardware flaw (meaning a big problem).

I dont expect high qualilty sound coming out of the camera, but it is marketed and sold as having useful duplex audio, and it does not.

Re: Arlo Pro weak audio

VashX — Wed, 26 Oct 2016 04:36:40 GMT

Same here. Just picked up the 2 camera Arlo Pro from Best Buy. Audio from camera is really low and hard to hear. There is definately an issue. Hopefully can be fixed soon or will have to return this and wait for a fix as I am in the 15 day return policy and don't want to get screwed out of this feature somehow if it's a defected unit or batch that went out to all the BB's.

Re: Arlo Pro weak audio

Urbangeek — Wed, 26 Oct 2016 05:25:25 GMT

Same experience as those above. Just purchased 10/25/16 from best buy. The audio definitely doesn't sound as demonstrated in their video.
https://youtu.be/_n6TBD3nHTI

Re: Arlo Pro weak audio

SeaVee — Wed, 26 Oct 2016 12:02:27 GMT

Further update from my prior post above where I was using the arlo app on iphone 6 plus (fully updated O/S).

I tried turning off in the iphone's Settings/General/Accessibility/Phone Noise Cancellation and again tested the four Arlo pro cams. Same result, virtually no sound coming from the camera's speakers. Tried it with the slim cover on the phone removed also - same result.

Installed the Arlo app on my wife's Samsung Galaxy s6 (also fully updated android O/S) and same results - virtually inaudible sound coming from the speakers - you could barely hear it even if you held the camera speaker just a couple of inches from your ear.

The two way comms advertised for the Arlo pro was a big selling point and a significant element of my purchase decision.

I will not take a chance losing out on my 14 day return window (12 as of now) that the issue may be hardware related as opposed to a software or firmware problem that is fixed down the road.

I certainly hope explanation does not end up being that the camera's hardware is claimed to work properly. For example a scenario where Netgear/Arlo "proves" it to work OK with a PC and microphone and we are told the issue is some inherent aspect/flaw with user's phones.

The overwhelming majority of people have iphones and android phones and its our phones that are the primary point of interaction with the Arlo system for most users. Its up to Arlo to get their devices to interact correctly with these ubiquitous phones.

I really like the other aspects of the system but this is a deal breaker if not resolved. Continuing the return period count down....

Re: Arlo Pro weak audio

Trucha — Wed, 26 Oct 2016 12:58:14 GMT

Well said I'm right with you Netgear is pretty good at pushing fixes it would be nice if they would at least announce a fix here rather then us having to return their products..

Re: Arlo Pro weak audio

Bob_1963 — Wed, 26 Oct 2016 13:35:55 GMT

Same experience as those above. Just purchased 10/20/16 from best buy. The audio is not good at all I am hoping that a fix will becoming soon. This is one of the main reason I purchased the product.

Thanks

Bob