topic Re: Traces in Arlo Pro

Traces

Blubandit — Wed, 08 Mar 2017 00:08:41 GMT

Why does this camera keep leaving traces of images, they last for a second then dissapear. It's annoying and not functional when your trying to see a persons face or license plate numbers. It's not very "pro" if this is an issues we have to deal with.

Re: Traces

steve_t — Wed, 08 Mar 2017 02:15:48 GMT

That's generally due to interference in the signal. How many bars of reception does the camera have? How far away is it from the base station? Can you move the base station closer to that camera?

Re: Traces

Elained — Wed, 08 Mar 2017 03:43:05 GMT

Re: Traces

Blubandit — Wed, 08 Mar 2017 03:58:01 GMT

I have full bars on the cam and the base station is about 50 ft away and about 10 ft. up. I could relocate it this weekend but it is in an ideal spot for my house. I will post if I see improvements.

Re: Traces

TomMac — Wed, 08 Mar 2017 12:38:21 GMT

Traces or ghosting can be from a number of reasons.

Signal, interference, loss of key frame in processing, server/data thru-put

Rather than move the camera you say is locate in a good spot, try and move the base closer,,, by ethernet cable or on an extender with an ethernet port

Re: Traces

steve_t — Wed, 08 Mar 2017 23:55:11 GMT

TomMac wrote:
Traces or ghosting can be from a number of reasons.
Signal, interference, loss of key frame in processing, server/data thru-put

Rather than move the camera you say is locate in a good spot, try and move the base closer,,, by ethernet cable or on an extender with an ethernet port

I think they meant they were going to move the base station to try it out 😉

Re: Traces

TomMac — Thu, 09 Mar 2017 13:29:22 GMT

seems to read either way ! 🙂

Re: Traces

Blubandit — Thu, 09 Mar 2017 23:40:27 GMT

The base station is what I'm going to move this weekend, not the camera.

Re: Traces

Blubandit — Wed, 15 Mar 2017 01:37:42 GMT

This is dissapointing. I moved th base 10 feet closer and now almost every video has ghosting images with FULL bars, wtf. If distance is the issue I would need to to run a lan cable to the other side of the house, close to the camera. That would be dumb because "wireless" is the reason I bought this system, so I wouldn't have to do any drywall work. I will attempt some other things but so far I'm glad I only bought the single camera system in case it turns out to be a gimmick.

Re: Traces

steve_t — Wed, 15 Mar 2017 02:08:47 GMT

Blubandit wrote:
This is dissapointing. I moved th base 10 feet closer and now almost every video has ghosting images with FULL bars, wtf. If distance is the issue I would need to to run a lan cable to the other side of the house, close to the camera. That would be dumb because "wireless" is the reason I bought this system, so I wouldn't have to do any drywall work. I will attempt some other things but so far I'm glad I only bought the single camera system in case it turns out to be a gimmick.

Manually change your router to a different 2.4GHz channel (try choose either 1, 6, 11 - whichever is least crowded in your neighborhood) and restart the base station. The base will choose the same channel as your router and hopefully that will reduce any interference you're having

Re: Traces

Blubandit — Wed, 15 Mar 2017 02:16:23 GMT

Already tried freq hopping, no go.

Re: Traces

steve_t — Wed, 15 Mar 2017 04:41:03 GMT

Share a video with us?

Re: Traces

jguerdat — Wed, 15 Mar 2017 13:07:10 GMT

Since you say every video is ghosting after moving the base (all cameras or just one?) it may be that you ended up placing it nearer to a source of 2.4GHz interference. What other devices in the house happen to use that bad? Microwave ovens, cordless phones, etc. can all be an issue.

Re: Traces

Blubandit — Thu, 16 Mar 2017 02:39:08 GMT

Actually I moved away from anything emitting RF in my house. I don't have a wireless phone, it's further away from the microwave which is used like 5 minutes a day. Nothing else powered like motors or speakers either. It sounds like a transmitt issue from the camera but the live view doesn't do any of that so maybe the base has a bug that a future upgrade could fix or not, IDK. I might rearrange some furniture and relocate it, again, ugg technology.

Re: Traces

Blubandit — Thu, 16 Mar 2017 02:50:36 GMT

Let's see if that works:

https://arlo.netgear.com/hmsweb/users/library/share/link/92088DCE0A01AF7E_201703

Re: Traces

steve_t — Thu, 16 Mar 2017 08:04:33 GMT

That's pretty bad. Can you please run a www.speedtest.net test and tell us the ping and speeds?

Re: Traces

jguerdat — Thu, 16 Mar 2017 12:04:52 GMT

You didn't mention if this is on all cameras or just one. Have you tried swapping cameras around?

Re: Traces

Blubandit — Thu, 16 Mar 2017 22:36:08 GMT

My speeds range from 80-210 Mbps and the latency is between 10-25 ms. I think it's fast enough.

Re: Traces

Blubandit — Thu, 16 Mar 2017 22:41:29 GMT

It is a one camera system. I FIXED THE PROBLEM. This is so dumb, so all I did was tip the base over on it's side with the cables coming up and 12 hours later I got a bunch of collected videos with 5% of them having ghosting images. RF is so weird sometimes, I wish I knew how these omni antennas are mounted inside the base. Mystery solved.

Re: Traces

steve_t — Fri, 17 Mar 2017 09:04:36 GMT

Blubandit wrote:
My speeds range from 80-210 Mbps and the latency is between 10-25 ms. I think it's fast enough.

I was wanting to check your upload speed was fast enough