topic Ios Client fine, Web access showing "offline" constantly in Arlo Pro

Ios Client fine, Web access showing "offline" constantly

Psaras — Fri, 28 Oct 2016 15:27:48 GMT

Ok my Ios client seems fine (one camera issue I will discuss in another post).

But with web win 10 at arlo.netgear.com/#/cameras will start up ok and within a minute or two will show all cameras and base off-line. I then have to close web client to get it back, and hten it goes out again.

On other symption perhaps related, when I attempt to take still pic from web client I get message of: "timezone_error". No problem taking still with ios client

Re: Ios Client fine, Web access showing "offline" constantly

Psaras — Fri, 28 Oct 2016 15:37:32 GMT

OK more data, the problem appears to be microsoft edge. Problem not occuring on Chrome!

Re: Ios Client fine, Web access showing "offline" constantly

jguerdat — Fri, 28 Oct 2016 18:33:27 GMT

Edge is not a supported browser. As you found, some things may have problems.

Re: Ios Client fine, Web access showing "offline" constantly

RobertRosal — Sat, 29 Oct 2016 04:31:40 GMT

That problem is apparent and needs to be fixed! Also fine with Android client.

I hate having to log off and log back on, when using a browser. Waiting will work also, but this is a flaw, NetGear needs to fix.

Re: Ios Client fine, Web access showing "offline" constantly

jguerdat — Sat, 29 Oct 2016 12:47:15 GMT

Actually, what is needed is to use a supported browser. There are mobile devices not supported, too, but Netgear isn't going to do so because someone is using them.

What would be a better fix is to use HTML5 instead of Flash. Whether that would solve the Edge problem, I have no idea.