topic Re: Problems installing my camera in Arlo Pro

Problems installing my camera

KarenC1 — Tue, 14 Mar 2017 07:31:23 GMT

Hola; im having problems adding my new camera to my system, i dont know what to do, i have ArloPro??

Re: Problems installing my camera

KarenC1 — Tue, 14 Mar 2017 07:35:28 GMT

I press the SYNC bottom for 2 sec on the Netgear base n then i press the SYNC bottom on camera but they dont sync, i dont see this new camera on my devices screen, what im doing wrong??

Re: Problems installing my camera

KarenC1 — Tue, 14 Mar 2017 07:43:57 GMT

Anyone up there that can help me??

Re: Problems installing my camera

jguerdat — Tue, 14 Mar 2017 12:11:20 GMT

This isn't official support - use the Contact Support link at the bottom. You also posted in the very early AM so many of us were asleep.

You have to tell us more. WHat LEDs are lit on the base and what colors? What does the LED on the camera do? While I have tried the 2 second press of the base sync button, it's generally recommended to use a brief press - don't hold it.

Give us details.