topic Re: Zoom/Pan won't work Arclo Pro in Arlo Pro

Zoom/Pan won't work Arclo Pro

chudak — Mon, 13 Mar 2017 17:00:20 GMT

I see othe people have same issue but wonder if there is any fix for it.

Case => use zoom/pan on video setting for camera , but it still records video on motion outside of defined area.

Any hekp appretiated.

Thx

Re: Zoom/Pan won't work Arclo Pro

jguerdat — Mon, 13 Mar 2017 23:13:43 GMT

That's because pan and zoom simply crops the video and has no effect on what the PIR sees to detect as motion. The systems are separate.

Re: Zoom/Pan won't work Arclo Pro

chudak — Mon, 13 Mar 2017 23:18:43 GMT

I expect zoom/pan to define area of motions used.

What is interesting tech support belives its a flaw that had beed fixed !!

Re: Zoom/Pan won't work Arclo Pro

jguerdat — Mon, 13 Mar 2017 23:24:26 GMT

The wireless cameras use a PIR which is not maskable. It sees the whole scene. Check the web for description of this technology.

Re: Zoom/Pan won't work Arclo Pro

chudak — Mon, 13 Mar 2017 23:28:48 GMT

This is all software, why would it difficult to make it maskable ?

Why then zoom/pan is needed at all then? no use 😞

Can you point me to url where Arlo says it cant do it ?

PS: I may have to return the kit if this is the case

Re: Zoom/Pan won't work Arclo Pro

TomMac — Tue, 14 Mar 2017 01:17:27 GMT

It's not in writing...But believe us, the Arlo and Arlo Pro use PIR devices to detect motion...at this time it can NOT be set in zones.

Only the Q cameras which use pixel base detection has zones

Re: Zoom/Pan won't work Arclo Pro

chudak — Tue, 14 Mar 2017 01:39:39 GMT

Then I have to believe that netgear tech support is clueless

@netgear care to comment ?

Re: Zoom/Pan won't work Arclo Pro

TomMac — Tue, 14 Mar 2017 13:42:31 GMT

chudak wrote:

Why then zoom/pan is needed at all then? no use 😞

There is a use for the Pan/zoom...

I have a couple of places where one side takes in a wall / couch/ etc.... some times a enterance with things on both sides... the Pan /Zoom allways you to eliminate the unneeded view.

BTW, One of the biggest problems I see with users is they try to cover to large an area...beyond the normal range of the PIR

As a side effect of the PIR in full view, you can "cheat" the Arlo camera to appear to decrease the lag time from trigger to record ( not needed so much on Pro )... Because the PIR covers the whole view but the Pan/zoom has made it smaller, the trigger event happens OFF camera view so you end up getting a so called faster response on record ...this works well for small areas.

Re: Zoom/Pan won't work Arclo Pro

JamesC — Tue, 14 Mar 2017 23:14:36 GMT

As mentioned above by jguerdat and TomMac, the pan and zoom feature does not change the area in which the PIR sensor detects motion. It's intended use is to zoom/crop the cameras field of view.

JamesC

Re: Zoom/Pan won't work Arclo Pro

chudak — Mon, 20 Mar 2017 15:19:18 GMT

From Netgear tech support

"After reviewing your case, I apologize to acknowledge your suspicion regarding the PAN & ZOOM bug."

"Our engineers are still working on it. The patch maybe included on future FW updates."