topic Re: Outdoor Sound in Arlo Pro

Outdoor Sound

mkirk76 — Thu, 27 Oct 2016 23:45:22 GMT

I set up 2 outdoor cameras today, and both cameras are producing a lot of high pitched noise and distortion. They didn't do it at first, but both are now. I have 2 cameras inside that don't do this. The temp outside right now is 48 F. Anyone else having audio issues with their outdoor cameras?

Re: Outdoor Sound

RWEED — Fri, 28 Oct 2016 12:02:31 GMT

I also experience this on one camera.

Re: Outdoor Sound

TomMac — Fri, 28 Oct 2016 13:10:17 GMT

reset the camera...if it continues, contact Netgear support.

Re: Outdoor Sound

mkirk76 — Fri, 28 Oct 2016 14:49:17 GMT

I had already tried resetting the cameras and base unit, to no avail...

I brought the cameras inside, and after warming up, problem resolved. Not a good sign, since this audio issue was created with temps in the upper 40's, low 50's.

I'll contact support, but guessing not much they can do if the audio is temperature sensitive.

Re: Outdoor Sound

JamesC — Fri, 28 Oct 2016 15:46:41 GMT

RWEED, mkirk76

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Outdoor Sound

RWEED — Sat, 29 Oct 2016 15:03:21 GMT

I chatted with support this AM. They have ecalated my case.

Re: Outdoor Sound

RWEED — Tue, 01 Nov 2016 10:49:33 GMT

Still havent heard back from next level support. Its warm here todat and still getting the high pitched distoration. Considering returning to Best Buy before 14 days is up....