topic Re: Arlo Pro won't even detect firmware update is available in Arlo Pro

Arlo Pro won't even detect firmware update is available

jolieqe — Sun, 05 Mar 2017 21:57:32 GMT

So frustrated with this system.

I've got an open ticket out but in case someone can reply faster to get it working. I know I need to update my cameras and firmware but it's still not detecting it.

I've taken out the battery, removed devices, setup new accounts and even did the 10 second yellow LED factory reset. Also tried with disarming the recording and just waiting for it to find an update now.

No matter waht the base station and cameras do not say an update is available.

Camera Firmware 1.085.0.0_8669/ HW Version H8
Arlo Pro base / HW version Version VMB4000r3/Firmware 1.8.2.4_10232

Re: Arlo Pro won't even detect firmware update is available

jguerdat — Sun, 05 Mar 2017 22:02:07 GMT

For some reason, upload speeds can be an issue. Have you tested via speedtest.net?

Re: Arlo Pro won't even detect firmware update is available

MarkC — Sun, 05 Mar 2017 22:43:29 GMT

If it is not a hardware fault then it could possibly be that your router is blocking some ports that may be used to talk to Netgear.

Log into your router and disable the firewall temporarily and see if that helps. In most cases if you have an all in one Wireless Router/mModem then just type 192.168.0.1 or 192.168.1.1 into your web browser and you should get a login page. The login info would hae been provided with the equipmnet.

Re: Arlo Pro won't even detect firmware update is available

MarkC — Mon, 06 Mar 2017 08:50:39 GMT

Just to add, are you able to take your base and camers to a friends house and try it there? That would immediately tell you if it is related to your home network/router/speed etc. or if it is the actual hardware or even possibly your account. You will at the very least elliminate part of the possible cause.

Re: Arlo Pro won't even detect firmware update is available

jolieqe — Tue, 07 Mar 2017 02:55:09 GMT

I'm at my moms house trying the arlo pro here and hard reset. No firmware update trigger. How long should it take?

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 05:44:28 GMT

same issue i go to setting->My Device->click on Camera->Device Info->Firmware->

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 05:45:29 GMT

No Update Avalable, still on current firmware 9945

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 05:59:07 GMT

let see i can do reset factory default see it work

Re: Arlo Pro won't even detect firmware update is available

jolieqe — Tue, 07 Mar 2017 07:03:53 GMT

Good luck! I tried all and no luck

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 07:34:17 GMT

no still luck totallly epic fail

Re: Arlo Pro won't even detect firmware update is available

MarkC — Tue, 07 Mar 2017 07:44:18 GMT

Damn! I was hoping it would be related to the router etc.

Hopefully support will sort you out. Best of luck 🙂

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 20:19:50 GMT

netgear update server is Down so i check on router netger update say no internet connection the internet connection is working so its on there side is down

Re: Arlo Pro won't even detect firmware update is available

JamesC — Tue, 07 Mar 2017 21:26:10 GMT

I have not been able to replicate any issues with firmware updates. For those affected, who is your ISP and what is your download/upload speeds?

JamesC

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 21:27:50 GMT

ISP-Comcast-Xfinity
down

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 21:28:45 GMT

Download-90 Mps
Upload-6 Mos

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 21:32:50 GMT

i check camera firmware say no update avalble still current firmware 9945 i havent get the latest firmware

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 21:34:39 GMT

i went to web browser check it still no firmware update i open port router 443 and port 80 still no luck getting new firmware its server update netgear is down at your side

Re: Arlo Pro won't even detect firmware update is available

JamesC — Tue, 07 Mar 2017 21:37:41 GMT

pcuser12345,

This seems to be an isolated case. There are no server outages. Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Pro won't even detect firmware update is available

pcuser12345 — Tue, 07 Mar 2017 21:40:14 GMT

#28156471 is open

Re: Arlo Pro won't even detect firmware update is available

jolieqe — Tue, 07 Mar 2017 22:04:41 GMT

Not isolated since there is more than one of us 🙂
Mine is 28123920