topic Why have all my cameras stopped working all of a sudden in Arlo Pro

Why have all my cameras stopped working all of a sudden

Moube568 — Sat, 02 May 2026 09:56:45 GMT

All of my cameras have stopped working including my base system and all say offline. Despite on the website that it says you can continue to use you cameras even if no longer supported by Arlo for software updates (which seems like it goes against NZ consumer law) and if had 7 days of recordings this would remain. I paid a fair bit of money for my Arlo system and now can’t get it to operate without purchasing a very expensive plan when it was sold to me 7-8 years ago as a having a free plan indefinitely. Have others had the same issues? Also can’t get through on chat or local phone number and left a message too but no reply.

Re: Why have all my cameras stopped working all of a sudden

jguerdat — Sat, 02 May 2026 13:29:48 GMT

Offline is different from being turned off, etc. Did you recently get migrated from the old UI that uses Library to view recordings to the new one that uses Feed? Some other folks with legacy systems have reported similar issues. Have you tried power cycling the base? What are the base LEDs showing? Are you getting any notifications?

Re: Why have all my cameras stopped working all of a sudden

Palmsquad — Fri, 08 May 2026 13:09:26 GMT

Yes, I experienced the exact same situation. All 4 cameras went offline at the same time. Batteries had charges, but all offline together.
It appears they all lost battery charges together. Now I’m charging them all.
While trying to figure out the solution I removed one camera from the base, planning to add it back, however, this camera will no longer connect to my base!
One of my other cameras has stopped detecting motion. I definitely feel my older system is being pushed towards obsolete.
I called Arlo for fixes and they just tried to sell me a new system. Not cool Arlo.

Re: Why have all my cameras stopped working all of a sudden

BrookeN — Fri, 08 May 2026 15:21:55 GMT

@Palmsquad which cameras do are you seeing this behavior on?

Re: Why have all my cameras stopped working all of a sudden

Palmsquad — Fri, 08 May 2026 17:06:47 GMT

I have Arlo Pro 2 and older.

Re: Why have all my cameras stopped working all of a sudden

BrookeN — Fri, 08 May 2026 19:30:53 GMT

What basestation do you have as well?

Re: Why have all my cameras stopped working all of a sudden

Palmsquad — Mon, 11 May 2026 13:18:00 GMT

Base station vmb4000r3

cameras are all Arlo pro and pro 2