topic Re: Arlo pro unable to conne in Arlo Pro

Arlo pro unable to conne

Mwingtso — Sun, 15 Mar 2026 23:45:10 GMT

Ive have my arlo pro for several years without a subscription. Now my cameras are not showing on my app. I still gez notifications when theres motion and able to see the video clips.

I can no longer see live video. I tried rebooting it my cameras are not being detected. All i get are the spinning arrows like its trying to connect to my cameras.

Please help.

Re: Arlo pro unable to conne

jguerdat — Mon, 16 Mar 2026 12:46:13 GMT

Did the user interface change recently for you? By that, I mean you now see Dashboard and Feed instead of Library. If so, try removing one camera from your account and add it back.

Re: Arlo pro unable to conne

Mwingtso — Mon, 16 Mar 2026 16:41:32 GMT

I am feed and library.

Re: Arlo pro unable to conne

Mwingtso — Mon, 16 Mar 2026 16:42:26 GMT

My app still device and library

Re: Arlo pro unable to conne

Mwingtso — Mon, 16 Mar 2026 23:39:03 GMT

What do i do if interface is still library?

Ive tried rebooting several times.

Re: Arlo pro unable to conne

StephenB — Tue, 17 Mar 2026 12:07:26 GMT

@Mwingtso wrote:

What do i do if interface is still library?

Ive tried rebooting several times.

Are you using a "Friend" account with shared cameras?

Or are you instead using the account to which the cameras are installed?

Re: Arlo pro unable to conne

Mwingtso — Tue, 17 Mar 2026 21:15:54 GMT

Im using account on which cameras were installed.

Re: Arlo pro unable to conne

BrookeN — Mon, 23 Mar 2026 15:14:55 GMT

All accounts need to be on the same user interface. So both need to be on feed. If you are still seeing an account on library you need to pretend to onboard a Pro 5 on that account. When doing so it will kick in that update.

Re: Arlo pro unable to conne

Mwingtso — Fri, 10 Apr 2026 01:01:35 GMT

Im worried i willl9ose all the saved vldeo clips and cameras if i update. Ibe read other posts where people have lost everything and unable to reconnect their csmeras.

Re: Arlo pro unable to conne

Mwingtso — Fri, 10 Apr 2026 01:02:28 GMT

Im worried i will lose all the saved vldeo clips and cameras if i update. Ibe read other posts where people have lost everything and unable to reconnect their csmeras.

Re: Arlo pro unable to conne

BrookeN — Fri, 10 Apr 2026 14:34:37 GMT

Everyone is going to be moved over to the new user interface with time. You can download any videos that you are needing saved. There have been some customers with Arlo Pro and Pro 2 where the cameras stopped recording. If that happens, just remove one of the Pro cameras from the account and then add it back on. That usually resolves the behavior of it not recording.

Re: Arlo pro unable to conne

Mwingtso — Tue, 14 Apr 2026 01:55:16 GMT

I upgraded and all my devices disappeared. There is nothing. How do i get the cameras back?

Re: Arlo pro unable to conne

jguerdat — Tue, 14 Apr 2026 13:02:25 GMT

Have you looked in the Devices tab? Does the base still show the proper LEDs?

Re: Arlo pro unable to conne

Mwingtso — Tue, 14 Apr 2026 13:16:03 GMT

Yes. I looked in the device tab. There are no devices.

Do i need to try to add them?

Re: Arlo pro unable to conne

BrookeN — Tue, 14 Apr 2026 13:20:03 GMT

I do see all your cameras as showing online. Please remove only one camera from the account and then add it back on. That should resolve what you are seeing.

Re: Arlo pro unable to conne

jguerdat — Tue, 14 Apr 2026 13:21:16 GMT

You can try that but it will likely fail since they're still in your account, even though you're not seeing them. Start with the base and let us know the results. I would suggest NOT resetting the base at this time, just power cycle it.

Re: Arlo pro unable to conne

Mwingtso — Tue, 14 Apr 2026 18:18:39 GMT

I power cycled the base and nothing is showing up in the devices tab.

Re: Arlo pro unable to conne

Mwingtso — Wed, 15 Apr 2026 00:50:27 GMT

I also tried adding the base. No devices found.

Please help. Thanks

Re: Arlo pro unable to conne

jguerdat — Wed, 15 Apr 2026 13:11:07 GMT

On the Dashboard tab, click on Home and see if more than one Home is presented. If so, the top one is yours. If you select that, do you then see your cameras?

@JamesC , @ShayneS , @BrookeN if the OP can't see the devices, he can't try removing and re-adding one. How can he proceed?

Re: Arlo pro unable to conne

Mwingtso — Wed, 15 Apr 2026 13:37:38 GMT

I dont see anything on the dashboard. On the dashboard teb it says to personalize my dashoad. That i need to add a device