https://community.arlo.com/t5/Arlo-Pro/Retrieving-cloud-data-past-7-day-expiration/m-p/2476379#M84892 <P>Hello,</P><P>I have a vmb4000r3 base station with 3 Arlo pro cameras. I have no plan, so it’s just the 7 day free cloud storage. I was attempting to record Christmas morning, and when I downloaded the videos, I now notice not all of them actually downloaded. I kept the cameras off in order to try to avoid a situation in which it may only keep “7 days worth of data” and simply evict videos once new ones come and “take their place”. If I look at those cameras in the app, it still shows a still shot from Christmas, so there is evidentially data somewhere. If I buy any kind of subscription plan in order to get support, what are my chances that someone can send me videos from a few months ago to me? Or is it a lost cause, and literally after 7 days, the videos from 8 days ago or more start being deleted?</P> Wed, 25 Mar 2026 19:44:13 GMT Mikg 2026-03-25T19:44:13Z https://community.arlo.com/t5/Arlo-Pro/Retrieving-cloud-data-past-7-day-expiration/m-p/2476379#M84892 <P>Hello,</P><P>I have a vmb4000r3 base station with 3 Arlo pro cameras. I have no plan, so it’s just the 7 day free cloud storage. I was attempting to record Christmas morning, and when I downloaded the videos, I now notice not all of them actually downloaded. I kept the cameras off in order to try to avoid a situation in which it may only keep “7 days worth of data” and simply evict videos once new ones come and “take their place”. If I look at those cameras in the app, it still shows a still shot from Christmas, so there is evidentially data somewhere. If I buy any kind of subscription plan in order to get support, what are my chances that someone can send me videos from a few months ago to me? Or is it a lost cause, and literally after 7 days, the videos from 8 days ago or more start being deleted?</P> Wed, 25 Mar 2026 19:44:13 GMT https://community.arlo.com/t5/Arlo-Pro/Retrieving-cloud-data-past-7-day-expiration/m-p/2476379#M84892 Mikg 2026-03-25T19:44:13Z https://community.arlo.com/t5/Arlo-Pro/Retrieving-cloud-data-past-7-day-expiration/m-p/2476390#M84893 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1117557">@Mikg</a>&nbsp;wrote:<BR /> <P>Or is it a lost cause, and literally after 7 days, the videos from 8 days ago or more start being deleted?</P> <HR /></BLOCKQUOTE> <P>Unfortunately, it is a lost cause.</P> Wed, 25 Mar 2026 23:38:21 GMT https://community.arlo.com/t5/Arlo-Pro/Retrieving-cloud-data-past-7-day-expiration/m-p/2476390#M84893 StephenB 2026-03-25T23:38:21Z