topic Re: Unable to see shared cam after app update in Arlo Pro

Unable to see shared cam after app update

S_A_V — Wed, 25 Mar 2026 15:31:01 GMT

Hi,
this morning I update the app to the new versione.

Since then I can't see the shared cams that i used to have and control.
Tried to send the invitation again but nothing changed.
The 2 accounts, 1 is on the new app version and 1 on the old one.

Re: Unable to see shared cam after app update

jguerdat — Wed, 25 Mar 2026 15:36:54 GMT

@S_A_V wrote:

The 2 accounts, 1 is on the new app version and 1 on the old one.

That's the problem. Both accounts must be on the same interface. The one still on the old interface that uses Library to view recordings must be migrated to the new one. Choose to add a Pro 5 even though you don't have one. The first step is to migrate the account to the new UI. Once that's done, the guest account should click on Home and choose the bottom choice. Each user gets a default Home location so you must choose the other account's Home. I suggest renaming Home to be obvious.

Re: Unable to see shared cam after app update

S_A_V — Wed, 25 Mar 2026 15:45:52 GMT

Thanks a lot. All good now.

To be honest I preferred when all the cameras were in the same "page".

Anyway thanks a lot.