topic Re: Arlo Pro 2 devices won't connect with new App in Arlo Pro

Arlo Pro 2 devices won't connect with new App

dbjenning — Fri, 27 Feb 2026 23:33:40 GMT

Once my mobile app updated, it no longer recognizes my cameras

Re: Arlo Pro 2 devices won't connect with new App

BrookeN — Mon, 02 Mar 2026 16:25:28 GMT

Are you the authorized user or are you a granted access user?

Re: Arlo Pro 2 devices won't connect with new App

dbjenning — Mon, 02 Mar 2026 20:08:57 GMT

I believe that I'm the authorized user (cameras an old app were installed a few years back). Having said that, after looking, I do not recognize anywhere in the new app or desktop to confirm that.

Re: Arlo Pro 2 devices won't connect with new App

BrookeN — Mon, 02 Mar 2026 20:30:05 GMT

It appears you are the granted access user. There is another user on the account that is not migrated to the new user interface and they are the main user. They will need to migrate to the the same user interface as you. To do this they can pretend to onboard a Pro 5 and it will kick in the update. As soon as they do that, you will then be able to see the cameras again.