topic Re: New Arlo App in Arlo Pro

New Arlo App

Blues22 — Tue, 17 Feb 2026 20:48:05 GMT

So the new Arlo app seems to be a bit buggy now and lags, but the big problem now is that after the 30-day trial expires, you can buy a subscription, and they are not cheap, or you can keep the free one, but you no longer have the cloud for recording I have the VMB4000 base that has a USB where I can plug an external in and record but then I have to eject it to view the recordings. How convenient! Thanks Arlo, I'm not paying for a subscription for an app that does not work great at all. I paid $500.00 when this camera came out and was told you will have the 7 day cloud for free. But now not.. . So either you upgrade and give Arlo more money or go buy a different brand, which I will be doing. Arlo ruined a good thing.

Re: New Arlo App

StephenB — Tue, 17 Feb 2026 21:29:11 GMT

@Blues22 wrote:

but you no longer have the cloud for recording

You should still have that if you have 5 or fewer unsubscribed (legacy) cameras in your account.

If it has stopped, you could try removing one camera from the account and then add it back. (Just one, not all).

Re: New Arlo App

pvvp — Thu, 19 Feb 2026 21:14:06 GMT

This is also happening to me! All of a sudden a couple of weeks later, all of my cameras went offline.

Re: New Arlo App

pvvp — Fri, 20 Feb 2026 21:01:31 GMT

Also tried removing and adding it back on but no luck

Re: New Arlo App

ShayneS — Sat, 21 Feb 2026 01:02:00 GMT

Hi @pvvp

Thanks for reaching out. Can you please provide more feedback regarding the specific symptoms you're experiencing with your system?

Re: New Arlo App

pvvp — Sat, 21 Feb 2026 14:53:18 GMT

I have 4 gen 1 pro. A couple of weeks ago, after the app update, all of the cameras and the hub went offline. I've reset the router and also tried removing and re-adding a camera, but there is no option (model in the list) to let me add it back in.

Re: New Arlo App

jguerdat — Sat, 21 Feb 2026 14:54:39 GMT

Where are you and where did you create your account? Not all regions can add (newer) cameras.

Re: New Arlo App

pvvp — Sat, 21 Feb 2026 15:18:56 GMT

Re: New Arlo App

StephenB — Sat, 21 Feb 2026 20:46:47 GMT

@pvvp wrote:

I have 4 gen 1 pro.

but there is no option (model in the list) to let me add it back in.

Pro and Pro 2 are both listed in the "Pro Series" section.

If you aren't sure what you have, then open the housing and remove the battery. There is a label there.

Re: New Arlo App

pvvp — Mon, 23 Feb 2026 14:14:55 GMT

VMC 4030. Just tried again and was able to select the Pro but then got the base as offline still and it won't go back online even with a router and modem reset.

Re: New Arlo App

ShayneS — Wed, 25 Feb 2026 21:42:14 GMT

@pvvp

Are you the account owner? I see you have shared access to an account that currently has a base station and cameras onboarded and online.