topic Re: 2 step auth in Arlo Pro

2 step auth

asherbourne — Thu, 05 Feb 2026 20:15:31 GMT

I am unable to access my email for 2 step verification and it’s not recognizing my phone as a trusted device. Is there a way to reset this? I thought I updated me new email but I must not have.

Re: 2 step auth

BrookeN — Thu, 05 Feb 2026 20:36:30 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: 2 step auth

BrookeN — Mon, 09 Feb 2026 14:46:53 GMT

Thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.