topic Re: Connectivity in Arlo Pro

Connectivity

Johnny80 — Tue, 06 Jan 2026 21:34:41 GMT

Hi I’ve had my Arlo pro camera for years now and I have just joined Basic subscription but now half of my cameras won’t connect to hub. I have 8 cameras all up and only 5 work , my understanding is that basic subscription is unlimited camera connection. Also trying to contact support but can’t send through enquiry for some reason.

thanks

Re: Connectivity

StephenB — Wed, 07 Jan 2026 01:05:40 GMT

@Johnny80 wrote:

my understanding is that basic subscription is unlimited camera connection.

What country are you in?

Re: Connectivity

Johnny80 — Wed, 07 Jan 2026 10:12:35 GMT

Hi, that’s what I thought and now I’ve lost all my cameras- none of them are connecting

Re: Connectivity

Johnny80 — Wed, 07 Jan 2026 10:20:28 GMT

I’m in Australia

Re: Connectivity

BrookeN — Wed, 07 Jan 2026 15:52:46 GMT

Are they still recording but showing offline within the app? Or are they not connecting at all? I see one of your cameras with a critically low battery and then two with an unknown status. Can you remove one of the Pro that are not working from the account and then add it back on please.

Re: Connectivity

StephenB — Wed, 07 Jan 2026 16:41:02 GMT

@Johnny80 wrote:

I’m in Australia

Ok. A "Basic" multicamera subscription does include unlimited cameras there.

Re: Connectivity

Johnny80 — Wed, 07 Jan 2026 21:34:21 GMT

Hi, they are not recording and I’ve been trying to disconnect and re connect each camera again but the app won’t let me disconnect them . Just says Error unable to disconnect.

Re: Connectivity

BrookeN — Wed, 07 Jan 2026 21:43:00 GMT

Can you try to uninstall then reinstall the app?