topic Re: Two accounts now disconnected in Arlo Pro

Two accounts now disconnected

Stephen850 — Fri, 19 Dec 2025 02:43:43 GMT

I just upgraded app. I now lost the connection between my two separate house accounts. How do I fix this under new app upgrade?

Re: Two accounts now disconnected

ant — Fri, 19 Dec 2025 03:19:36 GMT

I had this problem with this forced upgrade with my original Arlo and Pro 2 systems with two different e-mail accounts (upgraded both too). I figured out why. Each account was separated to show even though shared. It doesn't seem to let me view both e-mail accounts' camera systems at the same time like the old design. Do you see two Home locations like mine as shown in my uploaded https://screenshot.cz/IE/IE1PC/website.png screen shot (from http://my.arlo.com in Firefox web browser -- similar to iPhone's iOS app)?

Re: Two accounts now disconnected

BrookeN — Mon, 05 Jan 2026 16:42:14 GMT

This link shows you how you can switch between locations on the app:

https://kb.arlo.com/000062808/How-do-I-switch-my-Location-in-the-Arlo-Secure-App