topic Re: I'm not getting a push notification to verify my identity in Arlo Pro

I'm not getting a push notification to verify my identity

Jack_012 — Sat, 15 Nov 2025 20:16:03 GMT

I removed my VBM4000 base from my account and the app is not seeing it anymore when trying to re-install it.

I deleted the App and re-installed it with no difference.

Now when trying to log into my Arlo account account from my computer, I'm getting this message "We don't recognize this device. We sent a push notification to xxxx Mobile to verify your identity.." But I'm not receiving a notification. I checked my iPhone and all the notifications are turned ON.

Not sure what else to do, please help.

Thanks!

Re: I'm not getting a push notification to verify my identity

Jack_012 — Sun, 16 Nov 2025 10:00:05 GMT

I can now connect to my account via my computer.

When I connect the VMB4000 base to the network, all 3 lights are green, meaning that it's still connected to the cameras. But I still cannot add that base back to my account, from the computer or from the App. Not sure if I need to disconnect all the cameras first by resetting them or removing their batteries.

Re: I'm not getting a push notification to verify my identity

jguerdat — Sun, 16 Nov 2025 14:34:29 GMT

Hold the reset button until the LEDs flash amber. Wait ~2 minutes for it to reboot and verify that Power and Internet LEDs are green and Camera is off or amber. If that's correct, try adding the base back to your account again.

Re: I'm not getting a push notification to verify my identity

Jack_012 — Sun, 16 Nov 2025 16:15:27 GMT

Thanks, it works.