Cannot set up camera

CathyMiller — Thu, 06 Nov 2025 17:56:38 GMT

I have a Netgear VMC 3030 camera. I am having difficulty pairing it with the Arlo app. Does anyone have any suggestions?

Re: Cannot set up camera

Edinburgh_lad1 — Thu, 06 Nov 2025 18:23:30 GMT

This is an issue that has been reported on here. The issue seems to be that users are unable to pair their legacy cameras with some older base stations. Cameras pair ok with new Smart Hubs.

Not clear if it's due to old firmware, which is what my Base Station has, or what (another attempt by Arlo to retire as many old systems as possible), but my expectation is that Arlo will address the issue, and that they do it pronto.

Frankly, I'm sick of this game of having to constantly engage with support on here (both are very kind individuals, by the way) because of yet another issue that seems to have surfaced while the dev team carry out their experiments with the code and the app.

@ShayneS any updates on the matter please? Can we have a timescale for this issue to be fixed?

Thank you.

Re: Cannot set up camera

ShayneS — Mon, 10 Nov 2025 18:11:34 GMT

@CathyMiller

I have escalated your case & someone from support will be reaching out to you as soon as possible.

topic Re: Cannot set up camera in Arlo Pro

Cannot set up camera

Re: Cannot set up camera

Re: Cannot set up camera