topic Re: How do you contact Arlo if you have canceled your account in Arlo Pro

How do you contact Arlo if you have canceled your account

leighannpfl — Wed, 01 Oct 2025 17:15:44 GMT

I sold my home and left all of my equipment with the new owner. I canceled my subscription and received a confirmation from Arlo that my account had been deleted. I just received an email that my subscription was going to auto renew. How do I contact someone? When I try to use the chat, I get a message that I'm not eligible for live support because I don't have an account. It shouldn't be this hard to contact a company.

Re: How do you contact Arlo if you have canceled your account

BrookeN — Wed, 01 Oct 2025 19:57:53 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: How do you contact Arlo if you have canceled your account

Edinburgh_lad1 — Wed, 01 Oct 2025 20:13:58 GMT

It depends on where you are. If in the US, you should contact Federal Trade Commission, as the issue of users cancelling subscription but continuing to be charged is well documented on here, or in the UK, it's Trading Standards.