topic Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet. in Arlo Pro

Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Thu, 03 Jul 2025 19:33:35 GMT

Recently my base station went offline for no apparent reason - in the middle of the night. I tried all of the troubleshooting steps suggested by Arlo but couldn't get things fixed. The power and the camera lights were green but the internet one was not lit up. I tried the factory reset and all that did was change the camera light to amber. The power light remains green. The internet light remains unlit. Before the reset I disconnected all hardware (2 cameras).

I am connected directly to my router - one sitting on top of each other. Using the the ethernet cable to connect the base station to my lap top doesn't work (generate an internet connection) but the same ethernet cable will operate a connection when simply plugged into my laptop and a signal booster. Can it be the ethernet cable? What else could be the issue please?

Any suggestions? Thanks

Arlo
Pro Base Station Three-LED VMB4000
Base StationsPro

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

StephenB — Thu, 03 Jul 2025 21:14:29 GMT

@PegLeg54 wrote:

I am connected directly to my router - one sitting on top of each other.

That could be creating interference. Try moving the base as far away from the router as the supplied cable will reach.

@PegLeg54 wrote:

Can it be the ethernet cable? What else could be the issue please?

Possibly. It could also be a failure of the ethernet hardware in the hub.

Look in your router's attached device list, and see if the hub shows up in that list. (You can turn off the power on the hub and take a screenshot of the list. Turn on the power, wait a minute or so, and see if the list has changed.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

DannyBearAgain — Thu, 03 Jul 2025 21:15:02 GMT

A lack of internet led illumination suggests a loss of Ethernet connection to the base station. Could be caused by a faulty cable or the modem router port has failed. It could also be the base Ethernet port has failed of course.

The most common reason is that the modem router needs a reboot.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Fri, 04 Jul 2025 13:14:41 GMT

The base station has sat on the router for years so unlikely but I appreciate the thought.

I really think it is a fault with the Ethernet hardware as you have suggested. I have tried 2 different cables and the message is leaving the router but just not being received in the base station.

Thank you.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Fri, 04 Jul 2025 13:18:31 GMT

Thank you for your suggestions. I’ve tried 2 different cables so I don’t think it’s the Ethernet cable itself that is at fault.
i tend to agree that the base port has failed - as suggested. I’ve rebooted the router and that still resulted in an unlit internet LED.
Thank you

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Fri, 04 Jul 2025 13:22:17 GMT

I meant to add that the Arlo device (base station) is included in the router’s attached device list.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

StephenB — Fri, 04 Jul 2025 18:31:42 GMT

@PegLeg54 wrote:

I meant to add that the Arlo device (base station) is included in the router’s attached device list.

Then the ethernet is almost certainly not the problem.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sat, 05 Jul 2025 06:45:45 GMT

I did as you suggested StephenB - switching off the hub and switching it on. It did detect the Arlo. So what does that mean?

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

StephenB — Sat, 05 Jul 2025 12:04:20 GMT

@PegLeg54 wrote:

I did as you suggested StephenB - switching off the hub and switching it on. It did detect the Arlo. So what does that mean?

It means that the ethernet is not the problem. The base has a network connection.

Did you also try installing the base from a PC? (my.arlo.com).

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sat, 05 Jul 2025 16:50:41 GMT

I tried installing the base from a PC as you suggested. I had tried this before and I got the same response.
“Your Base Station could not be discovered.
Make sure both the Power and Internet Globe icons are lit green.” Which of course they’re not.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

StephenB — Sat, 05 Jul 2025 18:24:12 GMT

@PegLeg54 wrote:

Make sure both the Power and Internet Globe icons are lit green.” Which of course they’re not.

Just to be clear:

The VMB4000 is in your router's attached device list
The internet LED on the hub is not lit (or perhaps amber)

If so, that is an odd combination of symptoms.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sat, 05 Jul 2025 18:53:47 GMT

The router’s attached device list shows -

Entering my WiFi password goes nowhere and resetting the router (as suggested) doesn’t enable a connection.

And just to confirm, the internet LED light is unlit.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

StephenB — Sat, 05 Jul 2025 21:38:35 GMT

@PegLeg54 wrote:

The router’s attached device list shows -

And just to confirm, the internet LED light is unlit.

This is NOT your router's attached device list. This is the list of wifi networks that your device sees - completely different.

You need to log into your router's web ui to see the attached device list. What model router do you have?

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sun, 06 Jul 2025 06:52:52 GMT

Thanks StephenB. I’m getting out of my depth here. I don’t understand what you mean by log on to my ‘router’s ui’? It’s just a router provided by my broadband provider NOW Broadband - as to model??

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

Edinburgh_lad1 — Sun, 06 Jul 2025 08:17:01 GMT

If it's Now, then it's likely to be Sky.

Try this:

https://helpforum.sky.com/t5/Broadband-Talk/Accessing-your-router-settings-page-192-168-0-1/ba-p/2649511

Also, what port is your lan cable connected to on the router? Have you connected it to a different port and re started the base station again? Are you able to access cameras? Do you have an internet connection on your router?

What you can do alternatively is download an app from your Google store called WiFiman, then select Discovery at the bottom of it to see if the base station is listed there. You can also select the base station to check that it has an IP address to mean that it's on your local network. On the other hand, the Speed tab at the bottom of the app will show at the top of the screen if you're connected to the internet.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sun, 06 Jul 2025 10:01:37 GMT

Excuse my lack of IT knowledge how. Having researched your instruction I can now confirm that the Arlo base station doesn’t appear as a connected device - both when powered and when not powered.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sun, 06 Jul 2025 10:16:00 GMT

Thank you. I have managed to log into my Now/ Sky Netgear router and established that the base station is NOT a connected device.
I have 2 ports on my router - the other in use with my Hive hub which is operating fine.
I can’t access the cameras but, to be fair, I did a factory reset so I wouldn’t expect to be able to (that LED light is orange).
I definitely have an internet connection for everything else operating off my router - Hive, TV, Alexa’s etc

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

Edinburgh_lad1 — Sun, 06 Jul 2025 13:09:47 GMT

It'd be helpful if you did a screenshot of your Devices tab in Arlo to see if your base station is added into your account. (I presume not.)

If it's not, you'll then need to reset the base station and add it to your account. Once you've done that, you'll need to reset and add your cameras.

Follow the guide in the app on how to do that. Start with '+' in the top right corner.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

PegLeg54 — Sun, 06 Jul 2025 13:59:38 GMT

My base station is not included in my account. I did do a reset.
When I try to add it in it searches for several minutes but cannot find it.

Re: Arlo Pro VMB4000 three LED base station. Base station will not connect to the internet.

jguerdat — Sun, 06 Jul 2025 14:15:07 GMT

@PegLeg54 wrote:

Thank you. I have managed to log into my Now/ Sky Netgear router and established that the base station is NOT a connected device.
I have 2 ports on my router - the other in use with my Hive hub which is operating fine.
I can’t access the cameras but, to be fair, I did a factory reset so I wouldn’t expect to be able to (that LED light is orange).
I definitely have an internet connection for everything else operating off my router - Hive, TV, Alexa’s etc

SInce the hub is not shown in the router's attached devices list (as well as the hub's Internet LED being off), the hub simply is not logically connected to the router. You say you have 2 Ethernet ports - what happens if you switch their usage (place the Hive hub on the unused port and the hub on the one that Hive used to be connected to)? Until the hub is recognized by the router (at least an amber Internet LED if not green) it simply can't be added.