topic Re: Authentication failed on S21 Ultra in Arlo Pro

Authentication failed on S21 Ultra

alexakah — Fri, 27 Jun 2025 09:49:24 GMT

I am trying to log on to Arlo app on my phone Galaxy S21 ultra with Android 15 and UI7.0 It fails with authentication failed message. I can log on to same account with PC Web browser or another phone (Samsun Note 9) and Android 10 and UI version 2.5 No Problem. This used to work prior to update of UI and / or App update. Anyone else have the same issue. Will there be an update to Arlo app soon?

Re: Authentication failed on S21 Ultra

jguerdat — Fri, 27 Jun 2025 12:46:24 GMT

Have you rebooted the phone and reinstalled the app?

Re: Authentication failed on S21 Ultra

BrookeN — Mon, 30 Jun 2025 15:49:44 GMT

@alexakah were you able to get into the account?

Re: Authentication failed on S21 Ultra

alexakah — Fri, 04 Jul 2025 19:40:59 GMT

No problem persists. I updated Arlo app still no luck

Re: Authentication failed on S21 Ultra

alexakah — Fri, 04 Jul 2025 19:41:32 GMT

Yes but nothing changes.

Re: Authentication failed on S21 Ultra

BrookeN — Mon, 07 Jul 2025 13:57:22 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.