https://community.arlo.com/t5/Arlo-Pro/New-Internet-provider/m-p/2454771#M83905 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1038146">@Ajst</a>&nbsp;wrote:<BR /> <P>Have tried factory reset etc. Arlo app can't discover the base.&nbsp;&nbsp;</P> <HR /></BLOCKQUOTE> <P>All you needed to do was connect the base to the new router's ethernet.</P> <OL> <LI>Are you using the same Arlo Account?</LI> <LI>Have you tried using a PC (my.arlo.com)?</LI> </OL> Tue, 01 Jul 2025 11:36:15 GMT StephenB 2025-07-01T11:36:15Z https://community.arlo.com/t5/Arlo-Pro/New-Internet-provider/m-p/2454761#M83903 <P>Recently changed Internet provider to fiberoptic 5g. Will my vmb 4000 base station and cameras work? Have tried factory reset etc. Arlo app can't discover the base.&nbsp; Is there a procedure to follow. Thanks</P> Tue, 01 Jul 2025 10:15:20 GMT https://community.arlo.com/t5/Arlo-Pro/New-Internet-provider/m-p/2454761#M83903 Ajst 2025-07-01T10:15:20Z https://community.arlo.com/t5/Arlo-Pro/New-Internet-provider/m-p/2454771#M83905 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1038146">@Ajst</a>&nbsp;wrote:<BR /> <P>Have tried factory reset etc. Arlo app can't discover the base.&nbsp;&nbsp;</P> <HR /></BLOCKQUOTE> <P>All you needed to do was connect the base to the new router's ethernet.</P> <OL> <LI>Are you using the same Arlo Account?</LI> <LI>Have you tried using a PC (my.arlo.com)?</LI> </OL> Tue, 01 Jul 2025 11:36:15 GMT https://community.arlo.com/t5/Arlo-Pro/New-Internet-provider/m-p/2454771#M83905 StephenB 2025-07-01T11:36:15Z