topic Re: VMB4000 after upgrade in Arlo Pro

VMB4000 after upgrade

Sterger — Sun, 22 Jun 2025 18:28:35 GMT

After upgrade, all I get are information screens. I cannot get to my dashboard and regular viewing. My iPhone is still fine. Please help. Thank you.

Re: VMB4000 after upgrade

BrookeN — Mon, 23 Jun 2025 14:40:22 GMT

Which camera are you unable to view. Have you tried uninstalling and reinstalling the app?

Re: VMB4000 after upgrade

Sterger — Tue, 24 Jun 2025 19:54:47 GMT

Yes I did.

Re: VMB4000 after upgrade

Sterger — Tue, 24 Jun 2025 19:57:19 GMT

No way can I get my dashboard.....seeing devices, library....anything. Just stays on describing the update I think.... when I hit dashboard over on a list.... it goes to a message about widgets and shows a phone with all kinds of devices (animations) around it. I am working on a Mac.

Re: VMB4000 after upgrade

Sterger — Tue, 24 Jun 2025 20:37:46 GMT

Just can't get to the dashboard at all.....just animation screens

Re: VMB4000 after upgrade

BrookeN — Tue, 24 Jun 2025 20:40:52 GMT

Can you please send a screenshot of what you are seeing?

Re: VMB4000 after upgrade

Sterger — Tue, 24 Jun 2025 22:07:18 GMT

I have tried many times to get my photo here and all I get is a white box with an X in right upper corner. I choose the camera....then photos...I tried files and dragged from desktop...white box. 😥

Re: VMB4000 after upgrade

Sterger — Tue, 24 Jun 2025 22:08:45 GMT

ok. Now the photo is there. After I said done. (I am learning)

Re: VMB4000 after upgrade

BrookeN — Wed, 25 Jun 2025 13:57:29 GMT

Click on the plus sign and choose add a widget. From there pick the cameras you would like on the dashboard.

Re: VMB4000 after upgrade

Sterger — Wed, 25 Jun 2025 14:31:45 GMT

Thank you. Everything...widget, device... when I click the plus it then wants me to add a new camera it seems. I have an already established dashboard.... had it for years and cannot get to that. I have worked for days on this... and I usually can work it out but have been stuck on that page for days.

Re: VMB4000 after upgrade

BrookeN — Wed, 25 Jun 2025 14:33:03 GMT

Do you still see that if you use a different browser?

Re: VMB4000 after upgrade

Sterger — Wed, 25 Jun 2025 15:16:21 GMT

I only use safari, and it has always worked for years.

Re: VMB4000 after upgrade

StephenB — Wed, 25 Jun 2025 15:41:44 GMT

@Sterger wrote:

when I click the plus it then wants me to add a new camera it seems.

No option to add a widget when you click the + on the dashboard screen???

Re: VMB4000 after upgrade

BrookeN — Mon, 30 Jun 2025 13:40:43 GMT

@Sterger were you able to add the devices to the home screen?