topic Re: VMB4000 upgrade then can't get to dashboard in Arlo Pro

VMB4000 upgrade then can't get to dashboard

Sterger — Sun, 22 Jun 2025 18:26:59 GMT

After upgrade, all I get are information screens. I cannot get to my dashboard and regular viewing. My iPhone is still fine. Please help. Thank you.

Re: VMB4000 upgrade then can't get to dashboard

Sterger — Sun, 22 Jun 2025 21:14:33 GMT

First sorry for so many posts....I kept getting an error message and I didn't think it had gone through.

Now someone answered and asked what I see when I click on devices (can't find that reply again) and the answer is a phone with all kinds of devices surrounding it..... no Mac though. I am sorry...I do have trouble navigating here. And I appreciate any help.

Re: VMB4000 upgrade then can't get to dashboard

StephenB — Mon, 23 Jun 2025 13:47:29 GMT

@Sterger wrote:

I see when I click on devices (can't find that reply again) and the answer is a phone with all kinds of devices surrounding it..... no Mac though. I am sorry...I do have trouble navigating here. And I appreciate any help.

The dashboard screen is customizable - you need to add widgets to it for each camera you want show on that screen. And the Mac dashboard is independent of the phone dashboard - so you need to add the widgets on the Mac as well.

If you are using the same credentials on the Mac as you are using on your phone, you should see your cameras (and hubs) on the devices screen on the app (phone) and the devices screen on my.arlo.com (Mac)