topic Re: Device inactive in Arlo Pro

Device inactive

Peralta_peter — Wed, 11 Jun 2025 15:09:59 GMT

I purchased a 3 pack security system a while back and love it. A little less than a year ago I purchased the wireless doorbell app and that works great also, but now one of my cameras stopped working indicating “this device is inactive, a paid subscription is required to activate this device.” Is this correct?

Re: Device inactive

jguerdat — Thu, 12 Jun 2025 12:38:05 GMT

Assuming you have Pro 1 or 2 cameras you don't need a subscription for 3 cameras. The doorbell does require one - a single camera sub is sufficient. What subscription do you currently have?

Re: Device inactive

Peralta_peter — Thu, 12 Jun 2025 14:20:02 GMT

I have pro 1. I don’t currently have a subscription.

Re: Device inactive

jguerdat — Fri, 13 Jun 2025 14:08:38 GMT

The doorbell requires a sub for cloud recordings - you don't have one?

Try removing that one camera and reinstall it to see if that helps.

Re: Device inactive

Peralta_peter — Wed, 18 Jun 2025 18:02:05 GMT

I removed the device and now I am unable to install it. It’s not identifying it after I hit the sync button.

Re: Device inactive

BrookeN — Thu, 19 Jun 2025 16:34:41 GMT

@Peralta_peter are you onboarding it from an iOS or Android device?