https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2452830#M83775 <P>Hi,&nbsp;</P><P>&nbsp;</P><P><SPAN>I bought a second-hand Arlo PRO 2. When I add it to the app it says ”</SPAN><SPAN>This device is inactive.</SPAN></P><P>To activate the device, you must have a paid subscription<SPAN>” and doesn't show any picture. How do I fix this?</SPAN></P> Mon, 09 Jun 2025 13:27:30 GMT CELK 2025-06-09T13:27:30Z https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2452830#M83775 <P>Hi,&nbsp;</P><P>&nbsp;</P><P><SPAN>I bought a second-hand Arlo PRO 2. When I add it to the app it says ”</SPAN><SPAN>This device is inactive.</SPAN></P><P>To activate the device, you must have a paid subscription<SPAN>” and doesn't show any picture. How do I fix this?</SPAN></P> Mon, 09 Jun 2025 13:27:30 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2452830#M83775 CELK 2025-06-09T13:27:30Z https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2453044#M83784 <P>I have escalated your case &amp; someone from support will be reaching out to you as soon as possible.</P> Tue, 10 Jun 2025 20:07:47 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2453044#M83784 ShayneS 2025-06-10T20:07:47Z